Saving information from information retrieval systems
First Claim
1. A method of saving information obtained from a telephony-based information retrieval system, the method comprising:
- receiving a call from a calling party to a called party for voice communication with a live attendant to obtain information;
initiating voice recording of the communication with the live attendant through an information retrieval system associated with the called party;
saving the voice recording to a memory location for subsequent access by the calling party;
providing at least one information delivery option to the calling party for accessing the voice recording; and
making the memory location available for subsequent accessing of the saved voice recording by the calling party.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and system for allowing a calling party to save information obtained from an information retrieval system. The caller may select options to save the information to a memory location, e.g., the caller'"'"'s own network-based voice mail system or a temporary voice mailbox provided for the caller by the information provider, from which the caller can subsequently retrieve and review the information. The information may be saved to an Internet-based website from which the caller may subsequently retrieve the information. The information may be forwarded to a separate telephone directory number for receipt by a third person or for storing on a remote voice mail system. Additionally, the information may be electronically mailed to the caller'"'"'s electronic mail address for subsequent retrieval. Discussions with a live attendant may be recorded and stored, as audio files or as converted to text, for access by or delivery to the caller.
82 Citations
21 Claims
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1. A method of saving information obtained from a telephony-based information retrieval system, the method comprising:
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receiving a call from a calling party to a called party for voice communication with a live attendant to obtain information;
initiating voice recording of the communication with the live attendant through an information retrieval system associated with the called party;
saving the voice recording to a memory location for subsequent access by the calling party;
providing at least one information delivery option to the calling party for accessing the voice recording; and
making the memory location available for subsequent accessing of the saved voice recording by the calling party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for saving information obtained from a telephony-based information retrieval system, comprising:
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an information retrieval system associated with a called party and operative;
to receive a call from a calling party to a called party for voice communication with a live attendant to obtain information;
to initiate voice recording of the communication with the live attendant through an information retrieval system associated with the called party;
to save the voice recording to a memory location for subsequent access by the calling party;
to provide at least one information delivery option to the calling party for accessing the voice recording; and
to make the memory location available for subsequent accessing of the saved voice recording by the calling party. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification