Electronic communication analysis and visualization

• US 20060173824A1
• Filed: 03/15/2005
• Published: 08/03/2006
• Est. Priority Date: 02/01/2005
• Status: Abandoned Application

• Current Assignee: MetaLINCS Corporation (Seagate Technology Holdings Plc)
• Original Assignee: MetaLINCS Corporation (Seagate Technology Holdings Plc)
• Inventors: Ling, Richard, Miller, Ed, Stoddard, Drew, Madapoosi, Anesh, Mueller, Frederick, Bensky, Andrew
• Application Number:
  US11/082,038
• Publication Number:
  US 20060173824A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

An electronic communication analysis and visualization tool that provides a user interface that displays various attributes of electronic communication and any analysis thereof. The tool includes visualization of electronic messages, people associated with electronic communication, electronic communication threads, and concepts associated with electronic communication. The tool may further integrate and display attributes of electronic communication that are derived from a particular electronic communication or a secondary source.

Claims

1. A user interface relating to an analysis of at least one electronic communication, the user interface comprising:

a first representation of a first electronic communication attribute, associated with the at least one electronic communication, that was derived from the at least one electronic communication; and

a second representation of a second electronic communication attribute, associated with the at least one electronic communication, that was derived from a secondary source.

2. The user interface of claim 1 wherein the at least one electronic communication is selected from a group consisting of an electronic mail, short message service message, instant message, voice message, and video message.

3. The user interface of claim 1 wherein the second communication attribute is derived from a company employee directory.

4. The user interface of claim 1 wherein the first and second electronic communication attributes are contained within the same pane.

5. The user interface of claim 1 wherein the first and second electronic communication attributes are contained in separate panes.

6. The user interface of claim 1 further comprising:

a search pane within the user interface that provides an interface for performing a search query on a plurality of electronic communications; and

a results pane within the user interface that provides an interface for viewing a result of the search query on the plurality of electronic communications.

7. The user interface of claim 6 wherein the results pane provides an interface in which at least one characteristic of the plurality of electronic communications is shown.

8. The user interface of claim 7 wherein the at least one characteristic includes a characteristics selected from a group consisting of messages, threads, people, concepts, and time.

9. The user interface of claim 1 further comprising a navigation pane that provides an architecture in which references to the at least first electronic communication attribute may be stored.

10. The user interface of claim 9 wherein the navigation pane comprises a dynamic directory in which references to the first electronic communication attribute is stored within a sub-directory related specifically to a data type corresponding to the first electronic communication attribute.

11. A computer program product embodied on a computer readable medium for displaying an analysis of at least one electronic communication, the computer program product comprising computer instructions for:

displaying a first electronic communication attribute, associated with the at least one electronic communication, that was derived directly from the at least one electronic communication; and

displaying a second electronic communication attribute, associated with the at least one electronic communication, that was derived from a secondary source.

12. The computer program product of claim 11, wherein the at least one electronic communication is selected from a group consisting of electronic mail, short message service message, instant message, voice message, and video message.

13. The computer program product of claim 11, wherein the second electronic communication attribute is derived from a company employee directory.

14. The computer program product of claim 11 further comprising computer instructions for:

displaying a search pane that provides an interface for performing a search query on a plurality of electronic communications; and

displaying a results pane that provides an interface for viewing a result of the search query on the plurality of electronic communications.

15. The computer program product of claim 11 further comprising computer instructions for:

displaying a navigation pane that provides an architecture in which references to the at least first electronic communication attribute may be stored.

16. A method for displaying information about at least one electronic communication message, the method comprising:

displaying a first representation of a first electronic communication attribute, associated with the at least one electronic communication, that was derived from the at least one electronic communication; and

displaying a second representation of a second electronic communication attribute, associated with the at least one electronic communication, that was derived from a secondary source.

17. The method of claim 16 wherein the at least one electronic communication is selected from a group consisting of electronic mail, short message service message, instant message, voice message, and video message.

18. The method of claim 16 wherein the second electronic communication attribute is derived from a company employee directory.

19. The method of claim 16 wherein the first and second electronic communication attributes are in the same frame.

20. The method of claim 16 further comprising the steps of:

displaying a search pane that provides an interface for performing a search query on a plurality of electronic communications; and

displaying a results pane that provides an interface for viewing a result of the search query on the plurality of electronic communications.

21. The method of claim 20 wherein the results pane displays at least one electronic communication attribute selected from the group consisting of time, content, participants, threads, and messages.

22. A user interface related to an analysis of an electronic communication message, the user interface comprising:

a representation of at least one attribute corresponding to the electronic communication message;

a dynamic representation, located within the same user interface window, that allows additional details to be viewed for the at least one attribute; and

a pull-down directory, located within the same user interface window, that provides information corresponding to a second electronic communication message related to the first electronic communication message.

23. The user interface of claim 22 wherein the at least one attribute includes an attribute that is derived from a secondary source.

24. The user interface of claim 22 further comprising an interface for annotating text corresponding to the electronic communication message.

25. The user interface of claim 22 wherein the dynamic representation includes a recipients visualization that provides a list of recipients within a mailing list associated with the electronic communication message.

26. The user interface of claim 22 wherein the dynamic representation includes an attachments visualization that provides a list of attachments associated with the electronic communication message.

27. A user interface related to an analysis of an electronic communication thread, the user interface comprising:

a representation of at least one attribute corresponding to the electronic communication thread;

a dynamic representation, located within the same user interface window, that allows additional details to be viewed for the at least one attribute; and

a pull-down directory, located within the same user interface window, that provides information corresponding to an electronic communication message within the electronic communication thread.

28. The user interface of claim 27 further comprising a chart that visualizes a volume of electronic communication messages within the electronic communication thread relative to time.

29. The user interface of claim 28 wherein the chart is a bar chart.

30. The user interface of claim 27 wherein dynamic representation includes a participants visualization that provides a list of participants within the electronic communication thread.

31. The user interface of claim 27 wherein the dynamic representation includes an attachments visualization that provides a list of attachments within the electronic communication thread.

32. The method of claim 31, wherein the second attribute was derived from a secondary source.

33. The method of claim 31, wherein the secondary source is a company employee directory.

31-1. A method for displaying information related to an analysis of an electronic communication thread, the method comprising:

displaying a first attribute corresponding to the electronic communications thread;

displaying a chart, within the same user interface as the first attribute, that provides additional information about the first attribute; and

displaying a second attribute corresponding to a message within the electronic communications thread.

34. A thread analysis chart corresponding to an analysis of an electronic communication thread, the chart comprising:

a plurality of icons representing a plurality of electronic communication messages within the electronic communication thread;

a visual connection between the plurality of icons; and

a dynamic pop-up window corresponding to at least one icon in the plurality of icons and adapted to provide information related to at least one of the plurality of electronic communication messages.

35. The thread analysis chart of claim 34 wherein a primary electronic communication thread is represented and related electronic communication thread is represented.

36. A user interface related to an analysis of a person associated with an electronic communication message, the user interface comprising:

a representation of a first attribute, derived from the electronic communication message, corresponding to the person;

a representation of a second attribute, derived from a secondary source, corresponding to the person; and

a dynamic representation, located within the same user interface window, that allows additional details to be viewed for the first or second attribute;

37. The user interface of claim 36 wherein the secondary source is a company employee directory.

38. The user interface of claim 36 further comprising an interface for annotating text corresponding to the person.

39. The user interface of claim 36 wherein the dynamic representation includes a names visualization that provides a name for the person and at least one permutation of the name.

40. The user interface of claim 36 wherein the dynamic representation includes an email address visualization that provides an email address for the person and at least one or more alternative email address for the same person.

41. A people analysis chart corresponding to an analysis of a first person associated with at least one electronic communication message, the chart comprising:

a first icon associated with a first person that visually represents at least one characteristic of the at least one electronic communication message; and

a second icon associated with a second person that visually represents at least one characteristic of the at least one electronic communication message; and

wherein a characteristic of the first or the second icon is modified corresponding to a change in the at least one characteristic of the at least one electronic communication message.

42. The people analysis chart of claim 41 wherein the size of the first icon represents a volume associated with the at least one electronic communication message.

43. The people analysis chart of claim 41 further comprising a visual connection between the first and second icons and a thickness of the visual connection represents a volume associated with the at least one electronic communication message.

44. The people analysis chart of claim 41 further comprising a dynamic time line that controls a time period associated with the people analysis chart.

45. The people analysis cart of claim 41 further comprising a third icon associated with a third person that visually represents at least one characteristic of the at least one electronic communication message.