Connecting to experts in a discussion board
First Claim
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1. A method for processing a post to a discussion board comprising:
- placing the post on the discussion board from a user;
performing an entitlement check to determine whether access to an expert should be provided to the user, wherein the entitlement check is associated with at least one of a characteristic of the user and a characteristic of the post; and
based on the entitlement check providing access to the expert in the form of a graphical control.
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Abstract
One embodiment of the invention relates to a method for processing a post to a discussion board comprising placing the post on the discussion board; performing an entitlement check to determine whether access to an expert should be provided to the user, wherein the entitlement check is associated with at least one of a characteristic of the user and a characteristic of the post; and based on the entitlement check providing access to the expert in the form of a control.
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Citations
21 Claims
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1. A method for processing a post to a discussion board comprising:
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placing the post on the discussion board from a user;
performing an entitlement check to determine whether access to an expert should be provided to the user, wherein the entitlement check is associated with at least one of a characteristic of the user and a characteristic of the post; and
based on the entitlement check providing access to the expert in the form of a graphical control. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20, 21)
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19. A system for processing an information query of a user that has been posted on a discussion board comprising:
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means for providing a graphical user interface (GUI) to the user;
means for performing an entitlement check to determine whether access to an expert should be provided to the user, wherein the entitlement check is associated with at least one of a characteristic of the user and a characteristic of the query;
means for modifying the GUI to include a feature to allow access with the expert based on the entitlement check.
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Specification