Form-based user interface for controlling messaging

• US 20060177013A1
• Filed: 02/07/2005
• Published: 08/10/2006
• Est. Priority Date: 02/07/2005
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Frifeldt, Heine, Shaffer, Anthony, Potze, Willem R.B.
• Granted Patent: US 7,564,954 B2
• Time in Patent Office: Days
• US Class Current: 379/67.100
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.

Claims

1. A system comprising:

a messaging server that receives messages;

an interface that couples the messaging server to a network server and a client device of the network;

a form-based user interface, wherein the messaging server causes a form including form data to be transferred to the client device via the network, wherein execution of the form data generates the form-based user interface on the client device; and

a communication coupling between the client device and at least one of the interface and the messaging server, wherein the form data controls communications between the client device and the messaging server in response to at least one user selection via the form-based user interface, wherein the communication coupling is independent of the network.

2. The system of claim 1, wherein a structure of the form is native to the network.

3. The system of claim 1, wherein the form includes an embedded browser control for use in establishing the communication coupling.

4. The system of claim 1, wherein the messaging server causes the form and form data to be stored on a network server of the network.

5. The system of claim 4, wherein the messaging server transfers the form to the client device via the network.

6. The system of claim 4, wherein an embedded browser control of the form establishes a coupling between the client device and at least one of the interface and the messaging server.

7. The system of claim 1, wherein the form-based user interface is transferable via an electronic message from the network, the form-based interface enabling actions on at least one of user information and message information by users of the client device.

8. The system of claim 7, wherein the message information includes at least one of message contents and message description.

9. The system of claim 7, wherein the messaging server caches at least one of the user information and the message information.

10. The system of claim 7, wherein the network stores at least one of the user information and the message information.

11. The system of claim 7, wherein the actions include routing a message, playing a message, replying to a message, forwarding a message, generating an audio call, modifying the user information.

12. The system of claim 1, wherein the form-based user interface includes at least one of a folder area, a contents area, and a tool bar.

13. The system of claim 12, further comprising action buttons displayed in the tool bar, the action buttons controlling actions via the communication coupling on at least one of user information and message information.

14. The system of claim 12, wherein a subfolder of the folder area includes a uniform resource locator, wherein selection of the subfolder establishes the communication coupling with the messaging server.

15. The system of claim 14, wherein the form-based user interface further comprises a browser window that displays information of the messages, wherein the uniform resource locator launches the browser window on a display area of the client device.

16. The system of claim 1, wherein the form-based user interface further includes a popup window displayed at the client device via the communication coupling, the popup window displaying at least one of selection information and status information of the messages.

17. The system of claim 1, wherein a type of the message includes at least one of a voice mail type, an email type, a multimedia messaging system type, an instant messaging type, and a short messaging system type.

18. The system of claim 1, wherein at least one of the messaging server and the interface further comprise a web server.

19. The system of claim 18, wherein the web server provides the communication coupling with the client device independent of a connection of the network.

20. The system of claim 1, wherein the messaging server further comprises a plurality of applications including at least one voice application and at least one mobile application, wherein at least one voice browser couples the applications to a communications exchange.

21. The system of claim 1, wherein the network includes the network server coupled to a database and a communications network.

22. A system comprising:

a network including a messaging system coupled to a database, a client device, and a communications network;

a messaging communication server (MCS) that couples to the network;

an interface module that couples to the MCS and the messaging system;

a form-based user interface comprising form data, wherein the messaging system generates the form data in response to a message received from the MCS, wherein the messaging system transfers the form data and information of the message to the client device via the network; and

a communication coupling between the client device and at least one of the interface module and the MCS, wherein the communication coupling is independent of the network, the form data controlling the communication coupling in response to at least one user selection via the form-based user interface.

23. A device comprising:

a messaging server that receives messages;

a form-based user interface (FBUI) that includes buttons, wherein the messaging server causes the FBUI to be transferred to a client device of a network using an electronic message transmitted via a first coupling that is a coupling of the network; and

a browser control embedded in the FBUI, wherein the browser control establishes a second coupling that couples the client device and the messaging server, wherein the second coupling is independent of the first coupling, the browser control transferring information of actions selected by a user via the buttons, wherein the messaging server applies the actions to at least one of user information and information of the messages.

24. The device of claim 23, wherein the information of the messages includes at least one of message contents and message description.

25. The device of claim 23, wherein the messaging server caches at least one of the user information and the information of the messages.

26. The device of claim 23, wherein the network stores at least one of the user information and the information of the messages.

27. The device of claim 23, wherein the actions include routing a message, playing a message, replying to a message, forwarding a message, generating an audio call, modifying the user information.

28. The device of claim 23, wherein the form-based user interface includes at least one of a folder area, a contents area, and a tool bar.

29. The device of claim 28, wherein a subfolder of the folder area includes a uniform resource locator, wherein selection of the subfolder establishes the second coupling.

30. The device of claim 29, wherein the form-based user interface further comprises a browser window that displays information of the messages, wherein the uniform resource locator launches the browser window on a display area of the client device.

31. The device of claim 23, wherein the form-based user interface further includes a popup window displayed at the client device via the second coupling, the popup window displaying at least one of selection information and status information of the messages.

32. The device of claim 23, wherein a type of the messages includes at least one of a voice mail type, an email type, a multimedia messaging system type, an instant messaging type, and a short messaging system type.

33. The device of claim 23, wherein the messaging server further comprises a web server.