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Method and system of managing a business process

  • US 20060178923A1
  • Filed: 02/10/2005
  • Published: 08/10/2006
  • Est. Priority Date: 02/10/2005
  • Status: Active Grant
First Claim
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1. A method of managing capacity for providing a service to a service requester, said method comprising the steps of:

  • providing a business process having one or more service inputs, at least one service output, at least one capacity constraint and a queue located ahead of said at least one capacity constraint, said queue having an upper queue threshold and a lower queue threshold and said at least one capacity constraint having a capacity level;

    gathering with a performance monitoring subsystem a set of business process data; and

    adjusting with a capacity management subsystem said capacity level of said at least one capacity constraint in response to said set of business process data gathered by said performance monitoring subsystem.

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