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Method and apparatus for maintaining automated call transfers between service centers

  • US 20060182252A1
  • Filed: 02/01/2005
  • Published: 08/17/2006
  • Est. Priority Date: 02/01/2005
  • Status: Abandoned Application
First Claim
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1. In a call transfer system a computer-readable storage medium for transferring a calling party communicating with a first agent at a first communication switch when said first communication switch does not support automated call transfers, the storage medium of the call transfer system comprising computer instructions for:

  • receiving a call from the first agent;

    selecting a second agent at a second communication switch according to a request received from the first agent;

    connecting the second agent at the second communication switch with one or more of a group of parties comprising the calling party and the first agent; and

    activating automated call transfers at the second communication switch.

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