Methods and apparatuses for delivery of advice to mobile/wireless devices
First Claim
1. A method, comprising:
- providing a list of experts to a mobile device via a wireless media channel for presentation to a consumer, the list comprising information to indicate whether one or more of the experts are individually available to telephonically communicate with the consumer at a time when the list is provided to the consumer; and
responsive to receiving from the mobile device a selection of one expert from the list of experts, initiating a telephonic connection between the expert and the consumer prior to the consumer submitting a question for advice.
31 Assignments
0 Petitions
Accused Products
Abstract
Methods and apparatuses to connect consumers to diverse advice sources of experts. In one embodiment, a method includes: providing a list of experts to a mobile device via a wireless media channel for presentation to a consumer; responsive to receiving from the mobile device a selection of one expert from the list of experts, initiating a telephonic connection between the expert and the consumer prior to the consumer submitting a question for advice. In one example, the list includes information to indicate whether one or more of the experts are individually available to telephonically communicate with the consumer at a time when the list is provided to the consumer. In one example, initiating the telephonic connection includes: initiating a first call to the consumer; initiating a second call to the expert; and joining the first and second calls to make the telephonic connection between the expert and the consumer.
153 Citations
20 Claims
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1. A method, comprising:
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providing a list of experts to a mobile device via a wireless media channel for presentation to a consumer, the list comprising information to indicate whether one or more of the experts are individually available to telephonically communicate with the consumer at a time when the list is provided to the consumer; and
responsive to receiving from the mobile device a selection of one expert from the list of experts, initiating a telephonic connection between the expert and the consumer prior to the consumer submitting a question for advice. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A machine readable medium containing instructions which when executed perform a method, comprising:
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providing a list of experts to a mobile device via a media channel for presentation to a consumer; and
responsive to receiving from the mobile device a selection of one expert from the list of experts;
initiating a first telephone call to the consumer;
initiating a second telephone call to the expert; and
joining the first and second telephone calls to make the telephonic connection between the expert and the consumer.
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20. A system, comprising:
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means for providing a list of experts to a device via a media channel for presentation to a consumer; and
means for, responsive to receiving from the mobile device a selection of one expert from the list of experts and prior to the consumer submitting a question for advice, initiating a telephonic connection between the expert and the consumer;
wherein said means for initiating the telephonic connection comprises;
means for initiating a first telephone call to the consumer;
means for initiating a second telephone call to the expert; and
means for joining the first and second telephone calls to make the telephonic connection between the expert and the consumer.
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Specification