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Web-based analysis of defective computer programs

  • US 20060184829A1
  • Filed: 02/14/2005
  • Published: 08/17/2006
  • Est. Priority Date: 02/14/2005
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving a configuration file at a customer computer;

    receiving application-specific executable code;

    loading the configuration file into a software data collection program on the customer computer;

    using the software data collection program, collecting log data and program code associated with the log data from a defective program on the customer computer;

    executing the application-specific code to produce application-specific log information from the defective program;

    sending at least part of the collected log data, the application-specific log information, and the program code to a remote computer that is separate from computers controlled by a support provider for the defective program, wherein the remote computer is configured to provide analysis of the sent collected log data, the application-specific log information, and the program code to a network application in communication with the remote computer; and

    receiving instructions that make the defective program work properly.

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