Geographical call routing for a non-emergency calling service
First Claim
1. A method for routing at least one call based on a location of a calling party, said method comprising:
- ascertaining whether a calling party, calling a service corresponding to at least one predefined service area, is within the at least one predefined service area and, when the calling party is within the at least one predefined service area, determining which at least one predefined service area the calling party is in and determining the routing for the call based upon determining which at least one predefined service area the calling party is in, and identifying a route for the call to a destination for the service that corresponds to the determined predefined service area based upon determining that the calling party is within the determined predefined service area.
2 Assignments
0 Petitions
Accused Products
Abstract
At least one call is routed based on a location of a calling party. A calling party calls a service corresponding to at least one predefined service area, and it is ascertained whether the calling party is within the at least one predefined service area. When the calling party is within the at least one predefined service area, it is determined which at least one predefined service area the calling party is in, and the routing for the call is determined based upon determining which at least one predefined service area the calling party is in. A route for the call to a destination for the service that corresponds to the determined predefined service area is identified based upon determining that the calling party is within the determined predefined service area.
67 Citations
21 Claims
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1. A method for routing at least one call based on a location of a calling party, said method comprising:
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ascertaining whether a calling party, calling a service corresponding to at least one predefined service area, is within the at least one predefined service area and, when the calling party is within the at least one predefined service area, determining which at least one predefined service area the calling party is in and determining the routing for the call based upon determining which at least one predefined service area the calling party is in, and identifying a route for the call to a destination for the service that corresponds to the determined predefined service area based upon determining that the calling party is within the determined predefined service area. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer readable medium for storing a computer program that determines routing for at least one call based on a location of a calling party, said computer readable medium comprising:
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a location ascertaining code segment that ascertains whether a calling party, calling a service corresponding to at least one predefined service area, is within the at least one predefined service area;
a service area determining code segment that, when the calling party is within the at least one predefined service area, determines which at least one predefined service area the calling party is in and determines the routing for the call based upon determining which at least one predefined service area the calling party is in, and a call route identifying code segment that identifies a route for the call to a destination for the service that corresponds to the determined predefined service area based upon determining that the calling party is within the determined predefined service area. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A system for determining routing for at least one call based on a location of a calling party, said system comprising:
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a locater that ascertains whether a calling party, calling a service corresponding to at least one predefined service area, is within the at least one predefined service area;
a determiner that, when the calling party is within the at least one predefined service area, determines which at least one predefined service area the calling party is in and determines the routing for the call based upon determining which at least one predefined service area the calling party is in, and a route identifier that identifies a route for the call to a destination for the service that corresponds to the determined predefined service area based upon determining that the calling party is within the determined predefined service area. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification