System and method for caller-controlled music on-hold
First Claim
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1. A method comprising:
- establishing a connection with a caller at a receiving system, the receiving system configured to retrieve one of a plurality of music selections;
processing a caller request for a specific music selection from the plurality of music selections; and
playing the specified music selection to the caller over the connection.
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Abstract
The present disclosure provides a system and method configured to provide a caller with selectable music options when the caller is on hold. The method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to retrieve one of the plurality of music selections. The caller can select music from a plurality of selections. The system and method can provide a menu driven interaction and utilize voice commands and touchtone input to provide selected music to the caller.
142 Citations
22 Claims
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1. A method comprising:
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establishing a connection with a caller at a receiving system, the receiving system configured to retrieve one of a plurality of music selections;
processing a caller request for a specific music selection from the plurality of music selections; and
playing the specified music selection to the caller over the connection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A caller on-hold system comprising:
an on-hold caller interface to provide user selectable audio during a call, the on-hold caller interface comprising;
a processor configured to prompt a caller for a specific music selection based upon available music selections and to process a request from the caller for the specific music selection. - View Dependent Claims (19, 20, 21, 22)
Specification