Open architecture for a voice user interface
First Claim
1. A method of processing requests for information from an information network using a distributed computer system with voice recognition and audio feedback capability, wherein the computer system includes a media server, a dialog engine, and a plurality of channels coupled between the media server and the dialog engine for transmitting information between the media server and the dialog engine, the method comprising:
- receiving user input and information regarding a user in the media server via a call to a telephone subsystem;
recognizing a voice command in the user input;
requesting a dialog engine;
transmitting the recognized command to the dialog engine;
retrieving the requested information from the information network via the dialog engine;
sharing the retrieved information between the dialog engine and the media server;
converting the information text to speech format when the retrieved arrives from the information network in text format; and
issuing a prompt to play the information to the user via the telephony subsystem;
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Accused Products
Abstract
A system and method for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server in the network in audio format. A voice user interface subsystem includes: a dialog engine that is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server; a media telephony services (MTS) server, wherein the MTS server is operable to receive user input via a telephony system, and to transfer the user input to the dialog engine; and a broker coupled between the dialog engine and the MTS server. The broker establishes a session between the MTS server and the dialog engine and controls telephony functions with the telephony system.
302 Citations
2 Claims
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1. A method of processing requests for information from an information network using a distributed computer system with voice recognition and audio feedback capability, wherein the computer system includes a media server, a dialog engine, and a plurality of channels coupled between the media server and the dialog engine for transmitting information between the media server and the dialog engine, the method comprising:
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receiving user input and information regarding a user in the media server via a call to a telephone subsystem;
recognizing a voice command in the user input;
requesting a dialog engine;
transmitting the recognized command to the dialog engine;
retrieving the requested information from the information network via the dialog engine;
sharing the retrieved information between the dialog engine and the media server;
converting the information text to speech format when the retrieved arrives from the information network in text format; and
issuing a prompt to play the information to the user via the telephony subsystem;
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2-35. -35. (canceled)
Specification