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Open architecture for a voice user interface

  • US 20060190269A1
  • Filed: 01/27/2006
  • Published: 08/24/2006
  • Est. Priority Date: 12/08/2000
  • Status: Active Grant
First Claim
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1. A method of processing requests for information from an information network using a distributed computer system with voice recognition and audio feedback capability, wherein the computer system includes a media server, a dialog engine, and a plurality of channels coupled between the media server and the dialog engine for transmitting information between the media server and the dialog engine, the method comprising:

  • receiving user input and information regarding a user in the media server via a call to a telephone subsystem;

    recognizing a voice command in the user input;

    requesting a dialog engine;

    transmitting the recognized command to the dialog engine;

    retrieving the requested information from the information network via the dialog engine;

    sharing the retrieved information between the dialog engine and the media server;

    converting the information text to speech format when the retrieved arrives from the information network in text format; and

    issuing a prompt to play the information to the user via the telephony subsystem;

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