System and method for determining information related to user interactions with an application

• US 20060190488A1
• Filed: 11/23/2005
• Published: 08/24/2006
• Est. Priority Date: 02/22/2005
• Status: Abandoned Application

• Current Assignee: ESI Software Ltd.
• Original Assignee: Transparency Software, Inc.
• Inventors: Okman, Lior, Cohen, Rani, Rotem, Noam, Rubin, Eyal, Ori, Barak
• Application Number:
  US11/285,908
• Publication Number:
  US 20060190488A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system, method, and computer program product is disclosed for determining information related to user interactions with an application. The system comprises a collector, an analyzer, and a storage device. The collector inspects data sent from the application to a server in response to a user interacting with the application. The analyzer then determines, based on the data, a description of the interaction of the user with the application and the server. The system stores the description of the interaction of the user in the storage device.

Claims

1. A system for determining information related to user interactions with an application, the system comprising:

a collector configured to inspect data sent from an application to a server in response to a user interacting with the application;

an analyzer configured to determine, based on the data, a description of the interaction of the user with the application and the server; and

a storage device configured to store the description of the interaction of the user.

2. The system of claim 1 wherein the collector is configured to receive the data from the application as a proxy for the server and forward the data to the server.

3. The system of claim 1 wherein the collector is configured to sniff the data from a communication network coupling the application and the server.

4. The system of claim 1 wherein the analyzer is further configured to determine a technical transaction comprising one or more server protocol statements sent from the application to the server based on the description.

5. The system of claim 1 wherein the analyzer is configured to determine a business action performed by the user based on the description.

6. The system of claim 1 wherein the analyzer is further configured to determine a business scenario between the user, the application, and the server based on the description.

7. The system of claim 1 wherein the analyzer is further configured to recognize another user interaction with the application and the server based on the description.

8. The system of claim 1 further comprising a reporting module configured to generate a report based on the description of the interaction of the user for display to an administrator user.

9. A method for determining information related to user interactions with an application, the method comprising:

inspecting data sent from the application to a server in response to a user interacting with the application;

determining, based on the data, a description of the interaction of the user with the application and the server; and

storing the description of the interaction of the user.

10. The method of claim 9 further comprising receiving the data from the application as a proxy for the server and forwarding the data to the server.

11. The method of claim 9 further comprising sniffing the data from a communication network coupling the application and the server.

12. The method of claim 9 further comprising determining a technical transaction comprising one or more server protocol statements sent from the application to the server based on the description.

13. The method of claim 9 further comprising determining a business action performed by the user based on the description.

14. The method of claim 9 further comprising determining a business scenario between the user, the application, and the server based on the description.

15. The method of claim 9 further comprising recognizing another user interaction with the application and the server based on the description.

16. The method of claim 9 further comprising generating a report based on the description of the interaction of the user for display to an administrator user.

17. A computer program product for determining information related to user interactions with an application comprising application program code for performing a method to be executed on a processor, the method comprising:

inspecting data sent from the application to a server in response to a user interacting with the application;

determining, based on the data, a description of the interaction of the user with the application and the server; and

storing the description of the interaction of the user.

18. The method of claim 17 further comprising receiving the data from the application as a proxy for the server and forwarding the data to the server.

19. The method of claim 17 further comprising sniffing the data from a communication network coupling the application and the server.

20. The method of claim 17 further comprising determining a technical transaction comprising one or more server protocol statements sent from the application to the server based on the description.

21. The method of claim 17 further comprising determining a business action performed by the user based on the description.

22. The method of claim 17 further comprising determining a business scenario between the user, the application, and the server based on the description.

23. The method of claim 17 further comprising recognizing another user interaction with the application and the server based on the description.

24. The method of claim 17 further comprising generating a report based on the description of the interaction of the user for display to an administrator user.