Systems and methods for providing 9-1-1 services to nomadic internet telephony callers
First Claim
Patent Images
1. A system for facilitating 9-1-1 service delivery to internet telephony customers, comprising:
- a server device for receiving a 9-1-1 call from a user device via a data network, the 9-1-1 call being based on “
9-1-1”
digits dialed at the user device, wherein the server device is configured to forward the received 9-1-1 call to an operator services interface operatively connected to the server device.
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Accused Products
Abstract
A system for facilitating 9-1-1 service delivery to internet telephony customers is provided. The system includes a server device for receiving a 9-1-1 call from a user device via a data network, where the 9-1-1 call are based on “9-1-1” digits dialed at the user device. The server device is configured to forward the received 9-1-1 call to an operator services interface operatively connected to the server device.
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Citations
21 Claims
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1. A system for facilitating 9-1-1 service delivery to internet telephony customers, comprising:
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a server device for receiving a 9-1-1 call from a user device via a data network, the 9-1-1 call being based on “
9-1-1”
digits dialed at the user device,wherein the server device is configured to forward the received 9-1-1 call to an operator services interface operatively connected to the server device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method for providing 9-1-1 services to an internet telephony user, comprising:
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receiving a 9-1-1 call based on dialed digits “
9-1-1”
from a user device via a data network;
translating the dialed digits “
9-1-1”
digits to a “
0”
digit; and
forwarding the received 9-1-1 call, in response to the translated “
0”
digit, to an operator services interface. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. A method for providing 9-1-1 services to Voice over Internet Protocol subscribers comprising:
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establishing a profile associated with a user device, wherein the profile indicates that the user device is a mobile user device not having a fixed geographic location;
receiving a dialed 9-1-1 call from the user device;
examining the profile to determine that the user device is a mobile user device;
manipulating the received “
9-1-1”
digits to a “
0”
digit;
forwarding the 9-1-1 call to an operator services interface;
identifying caller geographic location based on interactive queries between operator services personnel and the caller;
identifying an appropriate public safety answering point (PSAP) based on the identified caller geographic location; and
forwarding the 9-1-1 call to the identified PSAP via a 911 network associated with the PSAP.
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Specification