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Bi-directional remote visualization for supporting collaborative machine troubleshooting

  • US 20060197973A1
  • Filed: 11/23/2005
  • Published: 09/07/2006
  • Est. Priority Date: 03/01/2005
  • Status: Active Grant
First Claim
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1. A communication system for supporting remote interactions between a machine user and a troubleshooting advisor engaged in troubleshooting support activities for a machine, comprising:

  • a machine having a troubleshooting need including an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need;

    a communication link comprising a bi-directional visualization of the selected virtual representation between the machine and the advisor;

    an advisor imager illustrating the selected virtual representation to the advisor; and

    an image adjuster for selective adjustment of the selected virtual representation by the advisor suggesting a section of the area of the machine wherein an action by the machine user may resolve the troubleshooting need, the selective adjustment being communicated to the machine user through the communication link, whereby upon viewing of the selected adjustment by the machine user, a comparison of the virtual shared representation with the machine is made by the user and the action is implemented to resolve the troubleshooting need.

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