Method and system for collecting contemporaneous information relating to a critical event

• US 20060203971A1
• Filed: 03/14/2005
• Published: 09/14/2006
• Est. Priority Date: 03/14/2005
• Status: Active Grant

• Current Assignee: Scenera Technologies LLC (Scenera Research LLC)
• Original Assignee: Scenera Technologies LLC (Scenera Research LLC)
• Inventors: Anderson, Eric C.
• Granted Patent: US 7,646,854 B2
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

The present invention is directed to a method and system for collecting contemporaneous information relating to a critical event. The method includes receiving a call requesting an emergency response to a critical event and in response to the call, using at least one communication network to transmit a request for supplemental information from reporting devices located in a specified area related to the critical event. The supplemental information is received over the at least one communication network.

Claims

1. A method for collecting contemporaneous information relating to a critical event, the method comprising:

receiving a call requesting an emergency response to a critical event;

in response to the call, using at least one communication network to transmit a request for supplemental information from a plurality of reporting devices located in a specified area related to the critical event; and

receiving the supplemental information over the at least one communication network.

2. The method of claim 1 further including:

transmitting a second request for additional information from the plurality of reporting devices located in the specified area related to the critical event such that an ongoing critical event can be monitored.

3. The method of claim 2 further comprising:

using the supplemental and additional information to create an appropriate response to the critical event as the event develops.

4. The method of claim 1 wherein the request for supplemental information is at least one of a live call, an automated text message, and an automated voice message.

5. The method of claim 1 further comprising:

prior to transmitting the request to the plurality of reporting devices, analyzing the call to determine whether a critical event is being reported; and

notifying at least one appropriate emergency responder if the event is not a critical event.

6. The method of claim 1 wherein receiving supplemental information includes receiving any one or all of text messages, video clips, captured image data and live voice data.

7. The method of claim 6 further comprising:

processing the supplemental information to create a contemporaneous composite diagram of the critical event, the composite diagram including at least one situation map including text and image data posted at a location from which the supplemental information originated and a timestamp indicating when the supplemental information was received; and

displaying the contemporaneous composite diagram.

8. The method of claim 7 further comprising:

displaying the contemporaneous composite diagram at an emergency responder.

9. The method of claim 1 wherein the plurality of reporting devices includes at least one mobile device, the method further comprising:

prior to transmitting the request for supplemental information to the at least one mobile device, locating a set of mobile devices in the specified area; and

selecting the at least one mobile device to which the request is to be transmitted from the set of mobile devices.

10. The method of claim 9 wherein locating mobile the set of devices in the specified area includes querying a global positioning system (GPS) chipset in each of the mobile devices.

11. The method of claim 9 wherein the set of mobile devices are located in the specified area via signal triangulation.

12. A system for collecting contemporaneous information relating to a critical event, the system comprising:

at least one communication network accessible by a plurality of reporting devices located in a specified area related to the critical event; and

an emergency response center coupled to the at least one communication network, the emergency response center comprising;

a communication interface for transmitting and receiving data to and from the at least one communication network; and

a plurality of receiving stations coupled to the communication interface, wherein at least one of the receiving stations is capable of using the at least one communication network to transmit requests for supplemental information regarding the critical event from the plurality of reporting devices located in the specified area related to the critical event, and wherein the at least one receiving station is capable of receiving the supplemental information over the at least one communication network.

13. The system of claim 12 wherein the supplemental information provided by the plurality of reporting devices includes text messages, video clips, captured image data, and live voice data.

14. The system of claim 13 wherein the at least one receiving station includes an audio to text converter for transcribing live voice data from a conversation into a written report.

15. The system of claim 13 wherein the supplemental information is updated periodically or upon request.

16. The system of claim 15, wherein the emergency response center further includes a central command module coupled to the plurality of receiving stations, the central command module for organizing the received supplemental information by time and location to create a contemporaneous composite diagram of the critical event, the composite diagram including at least one situation map with the supplemental information posted at a location from which the supplemental information originated.

17. The system of claim 16 wherein the central command module updates the contemporaneous composite diagram when additional supplemental information is received by the receiving stations.

18. The system of claim 16 wherein the emergency response center further includes a display coupled to the central command module for displaying the contemporaneous composite diagram.

19. The system of claim 16 wherein the communication interface transmits and receives data to and from at least one emergency responder.

20. The system of claim 19 wherein the communication interface is used to transmit the contemporaneous composite diagram to the at least one emergency responder to be displayed on a display at the emergency responder.

21. The system of claim 12 wherein the at least one communication network includes a secure emergency communication channel that is accessible by the emergency response center such that requests transmitted by the emergency response center over the secure emergency communication channel are prioritized over any other communication channel.

22. An emergency response center coupled to at least one wired communication network and to at least one wireless communication network, the emergency response center comprising:

a communication interface for transmitting and receiving data to and from the at least one wired and wireless communication networks;

a plurality of receiving stations coupled to the communication interface, wherein at least one of the receiving stations is capable of using the at least one wireless and wired communication networks to transmit requests for supplemental information regarding the critical event from a plurality of mobile devices and a plurality of wired devices located in the specified area related to the critical event, and wherein the at least one receiving station is capable of receiving the supplemental information over the at least one wireless and wired communication networks;

a central command module coupled to the plurality of receiving stations, the central command module for processing the supplemental information by time and location to create a contemporaneous composite diagram of the critical event, the composite diagram including at least one situation map with supplemental information posted at locations from which the supplemental information originated; and

a display coupled to the central command module for displaying the contemporaneous composite diagram.

23. The emergency response center of claim 22 wherein the communication interface transmits and receives data to and from at least one emergency responder and wherein the communication interface is used to transmit the contemporaneous composite diagram to the at least one emergency responder to be displayed on a display at the emergency responder.