Dynamic video generation in interactive voice response systems
First Claim
1. A method comprising generating video content during a call that involves an interactive voice response system and a telecommunications terminal, wherein said video content is based on (i) the state of said interactive voice response system, and (ii) the video display capacity of said telecommunications terminal.
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Abstract
A method and apparatus are disclosed that enable an interactive voice response (IVR) system to generate video content in addition to audio content (e.g., synthesized speech, etc.). The video content is based on the state of the IVR system, the video display capacity of the calling telecommunications terminal, and information supplied by the user via a telecommunications terminal. The illustrative embodiment generates video content based on the text from which the audio content is generated. In particular, the video content comprises an abridged version of this text that is suitable for display at the telecommunications terminal. In the illustrative embodiment, the abridged version of the text is generated via syntactic and semantic processing. In addition, an abridged version of user-supplied information is generated and incorporated into the video content.
52 Citations
20 Claims
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1. A method comprising generating video content during a call that involves an interactive voice response system and a telecommunications terminal, wherein said video content is based on
(i) the state of said interactive voice response system, and (ii) the video display capacity of said telecommunications terminal.
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9. A method comprising generating video content during a call that involves a telecommunications terminal, wherein said video content is based on
(i) information that is input via said telecommunications terminal during said call, and (ii) the video display capacity of said telecommunications terminal.
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15. A method comprising:
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receiving at a data-processing system a datum that is input via a telecommunications terminal during a call;
generating a new state for said data-processing system based on the prior state of said data-processing system and on said datum;
generating audio content based on a text string that is associated with said new state;
generating an abridged version of said text string based on the video display capacity of said telecommunications terminal; and
generating video content based on said abridged version of said text string and on said datum. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification