Smart work-force tool

• US 20060206370A1
• Filed: 11/16/2005
• Published: 09/14/2006
• Est. Priority Date: 11/16/2004
• Status: Abandoned Application

• Current Assignee: Netspace Technology LLC
• Original Assignee: Netspace Technology LLC
• Inventors: Skopal, Eugene
• Application Number:
  US11/280,841
• Publication Number:
  US 20060206370A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

The invention further provides a method for providing workforce management and collaborative support amongst a plurality of entities comprising; aggregating in a comprehensive database a set of data, documentation, instructions and tools for the performance of at least one task, loading the comprehensive database onto at least one computer for the performance of the tasks, performing the at least one task, creating a record of the execution of the at least one task, adding entities through the process comprising; requesting assistance from at least one support entity by any of the plurality of entities, wherein requesting assistance includes; creating a classification database of resource classifications, sharing the database among a plurality of resources and resource users, registering an address and resource classification for each of the plurality of resources, receiving a request for at least one resource from the resource user, searching for at least one matching resource, and returning the resource to the resource user, creating an electronic communication link from the support entity to the entity, providing the record from the entity to the support entity, and sharing control of the executing of the at least one task.

Claims

1. ) A method for providing workforce management comprising:

aggregating in a comprehensive database a set of data, documentation, instructions and tools for the performance of at least one task, loading said comprehensive database onto at least one computer for the performance of said tasks,

performing said at least one task, and

creating a record of said execution of said at least one task.

2. ) A method as in claim 1, further including retrieving additional data, documentation and tools based upon said instructions.

3. ) A method as in claim 1, further including returning additional data, documentation and tools based upon said instructions.

4. ) A method as in claim 1, wherein performing said task includes instantiating an external process.

5. ) A method as in claim 1, wherein performing said task includes providing access to said comprehensive database.

6. ) A method as in claim 1, wherein creating a record includes providing access for an external process to read and add data to said record.

7. ) A method as in claim 1, wherein said comprehensive database becomes a part of said record.

8. ) A method as in claim 1, wherein loading said comprehensive database includes loading from a network.

9. ) A method as in claim 1, wherein loading said comprehensive database includes loading from portable media.

10. ) A method as in claim 1, further including returning said record to a repository.

11. ) A method as in claim 10, wherein returning said record to a repository is by a network.

12. ) A method as in claim 10, wherein returning said record to a repository is by portable media.

13. ) A method as in claim 1, wherein creating a record includes receiving input datum from a plurality of sources.

14. ) A method as in claim 13, wherein receiving input datum from a plurality of sources includes identifying and recording said sources of said datum.

15. ) A method as in claim 13, wherein receiving input datum from a plurality of sources includes identifying and recording the time of said input.

16. ) A method as in claim 1 wherein said comprehensive database is an XML document.

17. ) A method for providing real time collaborative support amongst a plurality of entities comprising;

executing by an entity at least one activity,

creating a record of said execution of said at least one activity,

adding entities through the process comprising;

requesting assistance from at least one support entity, by any of said plurality of users,

creating an electronic communication link from said support entity to said entity,

providing said record from said entity to said support entity, and

sharing control of said executing of said at least one activity.

18. ) A method for providing real time collaborative support as in claim 17, wherein requesting assistance further includes;

creating a classification database of resource classifications,

sharing said classification database among a plurality of resources and resource users,

registering an address and resource classification for each of said plurality of resources,

receiving a request for at least one resource from said resource user,

searching for at least one matching resource, and

returning said resource to said resource user.

19. ) A method as in claim 17, wherein said database is a part of said record.

20. ) A method as in claim 17, further including returning said record to a repository.

21. ) A method as in claim 20, wherein returning said record to a repository is by a network.

22. ) A method as in claim 20, wherein returning said record to a repository is by portable media.

23. ) A method as in claim 17, wherein creating a record includes receiving input datum from a plurality of sources.

24. ) A method as in claim 17, wherein receiving input datum from a plurality of sources includes identifying and recording said sources of said datum.

25. ) A method as in claim 17, wherein receiving input datum from a plurality of sources includes identifying and recording the time of said input.

26. ) A method as in claim 18 wherein said classification database is an XML document.

27. ) A method for coordinating collaborative resources comprising;

creating a classification database of resource classifications,

sharing said database among a plurality of resources and resource users,

registering an address and resource classification for each of said plurality of resources,

receiving a request for at least one resource from said resource user,

searching for at least one matching resource, and

returning said resource to said resource user.

28. ) A method for coordinating collaborative resources as in claim 27, wherein said classification database is an XML document.

29. ) A method for coordinating collaborative resources as in claim 28, wherein said XML document contains hierarchical resource classifications.

30. ) A method for coordinating collaborative resources as in claim 27, wherein registering an address includes automatically re-registering after a pre-determined time interval.

31. ) A method for coordinating collaborative resources as in claim 27, wherein returning a resource includes returning multiple resources.

32. ) A method for providing workforce management and collaborative support amongst a plurality of entities comprising;

aggregating in a comprehensive database a set of data, documentation, instructions and tools for the performance of at least one task,

loading said comprehensive database onto at least one computer for the performance of said tasks,

performing said at least one task,

creating a record of said execution of said at least one task,

adding entities through the process comprising;

requesting assistance from at least one support entity by any of said plurality of entities,

creating an electronic communication link from said support entity to said entity,

providing said record from said entity to said support entity, and

sharing control of said executing of said at least one task.

33. ) A method as in claim 32 further including retrieving additional data, documentation and tools based upon said instructions.

34. ) A method as in claim 32, further including returning additional data, documentation and tools based upon said instructions.

35. ) A method as in claim 32, wherein said comprehensive database becomes a part of said record.

36. ) A method as in claim 32, wherein loading said comprehensive database includes loading from a network.

37. ) A method as in claim 32, wherein loading said comprehensive database includes loading from portable media.

38. ) A method as in claim 32, further including returning said record to a repository.

39. ) A method as in claim 38, wherein returning said record to a repository is by a network.

40. ) A method as in claim 38, wherein returning said record to a repository is by portable media.

41. ) A method as in claim 32, wherein creating a record includes receiving input datum from a plurality of sources.

42. ) A method as in claim 41, wherein receiving input datum from a plurality of sources includes identifying and recording said sources of said datum.

43. ) A method as in claim 41, wherein receiving input datum from a plurality of sources includes identifying and recording the time of said input.

44. ) A method as in claim 32 wherein said comprehensive database is an XML document.

45. ) A method of workforce management and coordinating collaborative resources comprising;

A method for providing workforce management and collaborative support amongst a plurality of entities comprising;

aggregating in a comprehensive database a set of data, documentation, instructions and tools for the performance of at least one task,

loading said comprehensive database onto at least one computer for the performance of said tasks,

performing said at least one task,

creating a record of said execution of said at least one task,

adding entities through the process comprising;

requesting assistance from at least one support entity by any of said plurality of entities, wherein requesting assistance includes;

creating a classification database of resource classifications,

sharing said database among a plurality of resources and resource users,

registering an address and resource classification for each of said plurality of resources,

receiving a request for at least one resource from said resource user,

searching for at least one matching resource, and

returning said resource to said resource user,

creating an electronic communication link from said support entity to said entity,

providing said record from said entity to said support entity, and

sharing control of said executing of said at least one task.

46. ) A method as in claim 45, further including retrieving additional data, documentation and tools based upon said instructions.

47. ) A method as in claim 45, further including returning additional data, documentation and tools based upon said instructions.

48. ) A method as in claim 45, wherein said comprehensive database becomes a part of said record.

49. ) A method as in claim 45, wherein loading said comprehensive database includes loading from a network.

50. ) A method as in claim 45, wherein loading said comprehensive database includes loading from portable media.

51. ) A method as in claim 45, further including returning said record to a repository.

52. ) A method as in claim 51, wherein returning said record to a repository is by a network.

53. ) A method as in claim 51, wherein returning said record to a repository is by portable media.

54. ) A method as in claim 45, wherein creating a record includes receiving input datum from a plurality of sources.

55. ) A method as in claim 54, wherein receiving input datum from a plurality of sources includes identifying and recording said sources of said datum.

56. ) A method as in claim 54, wherein receiving input datum from a plurality of sources includes identifying and recording the time of said input.

57. ) A method as in claim 45 wherein said comprehensive database is an XML document.

58. ) A method as in claim 45, wherein said classification database is an XML document.

59. ) A method as in claim 45, wherein said XML document contains hierarchical resource classifications.

60. ) A method as in claim 45, wherein registering an address includes automatically re-registering after a pre-determined time interval.

61. ) A method as in claim 45, wherein receiving a request for one of said services is by a real time network link.

62. ) A method as in claim 45, wherein returning a resource includes returning multiple resources.

63. ) A method for allowing at least one user to interact simultaneously with multiple entities comprising;

creating an event database for storing events comprising a time stamp, a channel, a user and event data,

assigning channels to each input of said devices,

assigning channels to each output of said devices,

assigning a user identification to each of said at least one users,

recording events in said event database wherein each event is recorded with said time stamp, said channel and said users,

displaying said events to one of said at least one users based upon pre-determined criteria.

64. ) The method of claim 63 wherein said multiple entities are devices.

65. ) The method of claim 63 wherein said multiple entities are processes.

66. ) The method of claim 63 wherein said multiple entities are both devices and processes.

67. ) The method of claim 63 wherein said channels are script, keyboard and input.

68. ) The method of claim 63 wherein said channels are message channels.