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Diagnosing voice application issues of an operational environment

  • US 20060210025A1
  • Filed: 03/18/2005
  • Published: 09/21/2006
  • Est. Priority Date: 03/18/2005
  • Status: Active Grant
First Claim
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1. A computerized method for diagnosing deployed voice-enabled application issues within a maintenance environment comprising the steps of:

  • identifying a recognition log file that includes details of previously occurring interactions of a voice-enabled application executing programmatic actions in an operational environment, said voice-enabled application utilizing a speech recognition service to convert utterances to text;

    simulating said previously occurring interactions in a maintenance environment, said maintenance environment including a maintenance voice-enabled application component used in place of the voice-enabled application and including a text-based speech recognition service used in place of the speech recognition service;

    said text-based speech recognition service extracting text from the recognition log file to simulate previously occurring utterance conversions performed by the speech recognition service without requiring the text-based speech recognition service to receive and convert utterances.

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