System, method, and computer program product for wireless network monitoring

• US 20060211414A1
• Filed: 03/15/2005
• Published: 09/21/2006
• Est. Priority Date: 03/15/2005
• Status: Active Grant

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Luffman, Douglas E., Moore, Fred F. III
• Granted Patent: US 8,897,713 B2
• Time in Patent Office: Days
• US Class Current: 455/423
• CPC Class Codes: G07C 3/00 Registering or indicating the condition or the working of machines or other apparatus, other than vehicles
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04W 24/04 Arrangements for maintaining operational condition

Abstract

A system, method, and computer program product for wireless network monitoring. Some particular features of various embodiments include notification via mobile phones (or other wireless devices) of outages in the wireless environment, an automated incident log, a web page to enter the resolution of an outage, a contact list containing personnel who could potential be contacted during an outage, and pop up messages that occur when an outage is detected.

Claims

1. A method for automated monitoring of a system, comprising:

checking the status of multiple system components, using a data processing system;

displaying a visual indicator of a component failure;

displaying contact information for at least one person responsible for responding to the failure;

sending basic information corresponding to the component failure to a wireless device; and

recording detailed information corresponding to the component failure in an incident log.

2. The method of claim 1, wherein if the component failure was scheduled in advance, then the information corresponding to the component failure is not sent to the wireless device.

3. The method of claim 1, further comprising receiving resolution information corresponding to the component failure.

4. The method of claim 1, wherein the visual indicator includes displaying a red line indicating the failed component.

5. The method of claim 1, wherein the basic information corresponding to the component failure includes contact information for a person responsible for responding to the failure and information identifying the failed component.

6. The method of claim 1, wherein the detailed information corresponding to the component failure includes the date that the component failed, the component identifier, the date and time the failure occurred, and the duration of the failure.

7. A data processing system having at least a processor and accessible memory, comprising:

means for checking the status of multiple system components;

means for displaying a visual indicator of a component failure;

means for displaying contact information for at least one person responsible for responding to the failure;

means for sending basic information corresponding to the component failure to a wireless device; and

means for recording detailed information corresponding to the component failure in an incident log.

8. The data processing system of claim 7, wherein if the component failure was scheduled in advance, then the information corresponding to the component failure is not sent to the wireless device.

9. The data processing system of claim 7, further comprising means for receiving resolution information corresponding to the component failure.

10. The data processing system of claim 7, wherein the visual indicator includes displaying a red line indicating the failed component.

11. The data processing system of claim 7, wherein the basic information corresponding to the component failure includes contact information for a person responsible for responding to the failure and information identifying the failed component.

12. The data processing system of claim 7, wherein the detailed information corresponding to the component failure includes the date that the component failed, the component identifier, the date and time the failure occurred, and the duration of the failure.

13. A computer program product tangibly embodied in a machine-readable medium, comprising:

instructions for checking the status of multiple system components, using a data processing system;

instructions for displaying a visual indicator of a component failure;

instructions for displaying contact information for at least one person responsible for responding to the failure;

instructions for sending basic information corresponding to the component failure to a wireless device; and

instructions for recording detailed information corresponding to the component failure in an incident log.

14. The computer program product of claim 13, wherein if the component failure was scheduled in advance, then the information corresponding to the component failure is not sent to the wireless device.

15. The computer program product of claim 13, further comprising instructions for receiving resolution information corresponding to the component failure.

16. The computer program product of claim 13, wherein the visual indicator includes displaying a red line indicating the failed component.

17. The computer program product of claim 13, wherein the basic information corresponding to the component failure includes contact information for a person responsible for responding to the failure and information identifying the failed component.

18. The computer program product of claim 13, wherein the detailed information corresponding to the component failure includes the date that the component failed, the component identifier, the date and time the failure occurred, and the duration of the failure.