Method for predicting call center volumes
First Claim
1. A method utilizing a computer to predict call center volumes for a mailing campaign based on when recipients of mail pieces will contact a call center in response to information contained in the mail pieces comprising the steps of:
- utilizing previous mailing campaign data to determine when the mail piece is received by a recipient and previous call center response data to determine when a call center will be contacted in response to information in the mail piece; and
predicting call volumes based initially on previous campaign and call center response data and as the mailing campaign progresses updating call center predictions based on current mailing campaign data and call center response data.
1 Assignment
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Accused Products
Abstract
A computer method that is used to predict when recipients of mail pieces will contact a call center in response to information contained in the mail pieces. The method involves, utilizing previous mailing campaign data to determine when the mail piece arrives in the home and when a call center is contacted in response to information in the mail piece; and predicting call volumes based initially on previous campaign data and as the mailing campaign progresses updating call center predictions based on current mailing campaign data.
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Citations
14 Claims
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1. A method utilizing a computer to predict call center volumes for a mailing campaign based on when recipients of mail pieces will contact a call center in response to information contained in the mail pieces comprising the steps of:
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utilizing previous mailing campaign data to determine when the mail piece is received by a recipient and previous call center response data to determine when a call center will be contacted in response to information in the mail piece; and
predicting call volumes based initially on previous campaign and call center response data and as the mailing campaign progresses updating call center predictions based on current mailing campaign data and call center response data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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Specification