Method and system for receiving and handling orders for commodities
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Abstract
An order-reception system has: an order-reception subsystem which receives, from a customer, customer order information including order-reception information and/or support request information and customer information; a business management subsystem having a customer-information database storing the customer information including information regarding a price of a commodity purchased frequently by the customer, and a cost of a support requested frequently by the customer, the price and the cost set by a seller; an order-entry subsystem which performs an order-reception processing based on the customer order information; and a delivery subsystem which arranges delivery of the commodity and providing of the support.
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Citations
56 Claims
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1-44. -44. (canceled)
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45. A method of receiving and handling an order from a customer using an order-reception system which is comprised of at least one computer and has an order-reception subsystem, business management subsystem and order-entry subsystem, comprising the steps of:
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registering, by the order-entry subsystem, user information designating a user having filled in an application form, into a database of the business management system with a flag indicating membership of the user;
registering, by the order-entry subsystem, price information designating a price of a commodity, in a database of the business management system;
registering, by the order-reception subsystem, sales-promotion information to be displayed as sales-promotion materials and inquiry information to be displayed as Q&
A information;
storing, in a sales-information database comprising a storage by the order-reception subsystem, Bulletin Board System information to be posted on a Bulletin Board System style page according to date and classification;
the registered sales-promotion information to be displayed as sales-promotion materials according to date and classification; and
the registered inquiry information to be displayed as the Q&
A information according to date, context, and maker;
displaying, by the order-reception subsystem, the Bulletin Board System information on the Bulletin Board System style page;
displaying, by the order-reception subsystem, the sales-promotion materials;
receiving, by the order-reception subsystem, customer order information sent from the customer, said customer order information including customer information regarding the customer and at least one of ordering information representing contents of an order for a commodity ordered by the customer and support request information representing contents of a support request;
performing, by the order-reception subsystem, the order reception processing based on the received customer order information;
determining, by the order-reception subsystem, to deliver the commodity specified in the ordering information and to provide a support specified in the support information, based on a result of the order reception processing;
confirming, by the order-reception subsystem, whether the commodity is delivered and the support is provided; and
charging, by the order-reception subsystem, a price of the commodity specified in the ordering information and a cost of the support specified in the support request information, based on the customer information including information regarding a price of each commodity purchased by the customer with high frequency and a cost of each support requested by the customer with high frequency, wherein the price and the cost are set by a seller of the commodity and support;
wherein the support request information includes information regarding a request for at least one of;
a service for delivering the commodity to a place specified by the customer;
a service for unpacking the ordered commodity at a time of delivery;
a service for collecting an empty box that the customer does not need any more;
a service for delivering commodities that are repeatedly supplied to the customer on a FIFO basis;
a service for specifying a delivery date for delivering the commodity to be delivered;
a service for urgently delivering the ordered commodity; and
a service for periodically delivering a constant number of commodities specified by the customer. - View Dependent Claims (46, 47, 48, 49)
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50. An order-reception system comprising:
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an order-reception subsystem which receives customer order information sent from a customer, wherein the customer order information includes customer information regarding the customer and at least one of ordering information representing contents of an order for a commodity ordered by the customer and support request information representing contents of a support request;
a business management subsystem which has a customer information database storing the customer information regarding a price of a commodity purchased by the customer with high frequency and a cost of a support requested by the customer with high frequency, and set by a seller; and
an order-entry subsystem which registers user information designating a user having filled in an application form, into a database of the business management system with a flag indicating membership of the user, registers price information designating a price of a commodity, in the database of the business management system and executes an order-reception processing based on the customer order information received by said order-reception subsystem, wherein said order-reception subsystem registers sales-promotion information to be displayed as sales-promotion materials and inquiry information to be displayed as Q&
A information;
stores, in the sales-information database, Bulletin Board System information to be posted on a Bulletin Board System style page according to date and classification;
the registered sales-promotion information to be displayed as sales-promotion materials according to date and classification; and
the registered inquiry information to be displayed as the Q&
A information according to date, context, and maker;
displays the Bulletin Board System information on the Bulletin Board System style page;
displays the sales-promotion materials;
determines to deliver the commodity specified in the ordering information and to provide the support specified in the support information, based on a result of the order reception processing;
confirms whether the ordered commodity is delivered and whether the support is provided; and
charges the price of the commodity and the cost of the support specified in the ordering information; and
the support request information includes information regarding a request for at least one of;
a service for delivering the commodity to a place specified by the customer;
a service for unpacking the ordered commodity at a time of delivering the ordered commodity ordered;
a service for collecting an empty box that the customer does not need any more;
a service for delivering commodities which are repeatedly supplied to the customer on a FIFO basis;
a service for specifying a delivery date for delivering the commodity to be delivered;
a service for urgently delivering the ordered commodity; and
a service for periodically delivering a constant number of commodities specified by the customer. - View Dependent Claims (51, 52, 53)
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54. An order-reception system for receiving and handling an order from a customer using at least one computer, said system comprising:
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means for registering user information designating a user, having filled in an application form, with a flag indicating membership of the user;
means for registering price information designating a price of a commodity;
means for registering sales-promotion information to be displayed as sales-promotion materials and inquiry information to be displayed as Q&
A information;
means for storing, in a sales-information database, Bulletin Board System information to be posted on a Bulletin Board System style page according to date an classification;
the registered sales-promotion information to be displayed as sales-promotion materials according to date and classification; and
the registered inquiry information to be displayed as the Q&
A information according to date, context, and maker;
means for displaying the Bulletin Board System information on the Bulletin Board System style page;
means for displaying the sales-promotion materials;
means for receiving customer order information sent from the customer, said customer order information including customer information regarding the customer and at least one of ordering information representing contents of an order for a commodity ordered by the customer and support request information representing contents of a support request;
means for performing the order reception processing based on the received customer order information;
means for determining to deliver the commodity specified in the ordering information and to provide a support specified in the support request information, based on a result of the order reception processing;
means for confirming whether the commodity is delivered and the support is provided;
a customer-information database which stores the customer information including information regarding a price of a commodity purchased by the customer with high frequency and a cost of a support requested by the customer with high frequency, wherein the price and the cost are set by a seller of the commodity and support; and
means for charging a price of the commodity specified in the ordering information and a cost of the support specified in the support request information based on the customer information, wherein the support request information includes information regarding a request for at least one of;
a service for delivering the commodity to a place specified by the customer;
a service for unpacking the ordered commodity at a time of delivering the ordered commodity ordered;
a service for collecting an empty box that the customer does not need any more;
a service for delivering commodities which are repeatedly supplied to the customer on a FIFO basis;
a service for specifying a delivery date for delivering the commodity to be delivered;
a service for urgently delivering the ordered commodity; and
a service for periodically delivering a constant number of commodities specified by the customer. - View Dependent Claims (55)
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56. A program product for controlling a computer to execute the following steps of:
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registering user information designating a user, having filled in an application form, with a flag indicating membership of the user;
registering price information designating a price of a commodity;
registering sales-promotion information to be displayed as sales-promotion materials and inquiry information to be displayed as Q&
A information;
storing, in a sales-information database comprising a storage, Bulletin Board System information to be posted on a Bulletin Board System style page according to date and classification;
the registered sales-promotion information to be displayed as sales-promotion materials according to date and classification; and
the registered inquiry information to be displayed as the Q&
A information according to date, context, and maker;
displaying the Bulletin Board System information on the Bulletin Board System style page;
displaying the sales-promotion materials;
receiving customer order information sent from a customer, the customer order information including customer information regarding the customer and at least one of ordering information representing contents of an order for a commodity ordered by the customer and support request information representing contents of a request for a support;
executing an order-reception processing based on the received customer order information;
determining to deliver the commodity specified in the ordering information and to provide the support specified in the support request information, based on a result of the order-reception processing;
confirming whether the commodity has been delivered and whether the support has been provided; and
charging a price of the commodity specified in the ordering information and a cost of the support specified in the support request information, based on the customer information including information regarding a price of each commodity purchased by the customer with high frequency and a cost of each support requested by the customer with high frequency, wherein the price and the cost are set by a seller of the commodity and support;
wherein the support request information includes information regarding a request for at least one of;
a service for delivering the commodity to a place specified by the customer;
a service for unpacking the ordered commodity at a time of delivering the ordered commodity ordered;
a service for collecting an empty box that the customer does not need any more;
a service for delivering commodities which are repeatedly supplied to the customer on a FIFO basis;
a service for specifying a delivery date for delivering the commodity to be delivered;
a service for urgently delivering the ordered commodity; and
a service for periodically delivering a constant number of commodities specified by the customer.
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Specification