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Voice over internet protocol implemented call center

  • US 20060221941A1
  • Filed: 11/05/2005
  • Published: 10/05/2006
  • Est. Priority Date: 11/05/2004
  • Status: Abandoned Application
First Claim
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1. A Call Center system, said call center system comprising:

  • a local area network;

    a PSTN to VoIP gateway;

    said PSTN to VoIP gateway directing calls on said PSTN onto said local area network;

    a plurality of agent stations coupled to said local area network, said agent stations comprising a VoIP telephone; and

    a call center server, said call center server for queuing incoming calls and distributing calls to said agent stations.

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