Tracking merchant specific reward credits and balances in a multi merchant environment utilizing one card or account number

• US 20060224454A1
• Filed: 03/31/2006
• Published: 10/05/2006
• Est. Priority Date: 03/31/2005
• Status: Abandoned Application

• Current Assignee: Synergy World, Inc. (Berkshire Hathaway Incorporated)
• Original Assignee: Synergy World, Inc. (Berkshire Hathaway Incorporated)
• Inventors: Kantor, Larry, Kantor, Joel R.
• Application Number:
  US11/395,885
• Publication Number:
  US 20060224454A1
• Time in Patent Office: Days
• US Class Current: 705/14.300
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0229 Multi-merchant loyalty card systems
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0267 Wireless devices

Abstract

A loyalty program system and method includes of membership card that is distributed to customers. The membership card is associated with multiple merchants whose accounts are centrally managed but segregated from one another. In this manner a customer only needs to carry a single card while participating in promotions that are controlled and managed by separate merchants. A merchant can reward customers based on the nature of the transactions with the merchants, for example based on value, frequency and so forth. In addition, it is possible to add merchants to the loyalty program even if they already have their own pre-existing customer membership base that carries pre-existing membership cards. In that case, the automated loyalty program is configured to recognize and honor the pre-existing cards by establishing in the system account files for the added merchants, and configuring the system to recognize and honor identification information provided in the pre-existing membership cards. It is also possible to use the system to track multi-balance gift certificates. It is also possible to use the system in a business-to-business barter system, in which multiple merchants are associated with one card provided to a first merchant. The first merchant can redeem the card any of one or more other merchants with which an exchange has been made, either directly or by way of a barter broker.

Claims

1. A method of conducting business comprising:

providing at least one customer with a portable device having machine-readable identification information;

establishing a plurality of accounts each corresponding to a merchant and associating the machine readable information with said plurality of accounts;

for at least one transaction with at least one of said plurality of merchants, determining whether said identification information is presented;

if in association with said transaction said identification information is presented, manipulating the account corresponding to the merchant in accordance with the transaction.

2. A method comprising:

distributing to each of one or more customers a portable device having a machine-readable information storage medium for storage of information therein, said information identifying a plurality of accounts associated with said one or more customers, each account corresponding to a different merchant.

3. A method comprising:

authorizing a first loyalty program award by a first merchant based on information stored in a machine-readable information storage medium of a portable device;

authorizing a second loyalty program award by a second merchant based on said information;

adjusting a first account identifiable by said information to account for said first loyalty program award; and

adjusting a second account identifiable by said information to account for said second loyalty program award.

4. The method of claim 3, wherein at least one of said first and second loyalty program awards is credit points.

5. The method of claim 4, wherein said credit points are in proportion to a business transaction between a customer and a merchant.

6. The method of claim 4, wherein said credit points are based on a number of transactions between a customer and a merchant.

7. A method for linking first and second loyalty programs, the method comprising:

configuring a point-of-sale device associated with the second loyalty program to recognize information stored on a portable device associated with the first loyalty program; and

providing a loyalty award based on said recognized information.

8. The method of claim 7, further comprising maintaining segregation between the first and second loyalty programs.

9. The method of claim 7, further comprising independently managing the first and second loyalty programs.

10. The method of claim 7, wherein said independently managing is conducted by a central server system maintaining separate files and applications associated with each of the first and second loyalty programs.

11. The method of claim 7, further comprising manipulating said second loyalty program from a device that is different from said point-of-sale device.

12. The method of claim 11, said manipulating comprising adjusting an award value relative to a transaction characteristic.

13. The method of claim 12, wherein said transaction characteristic is a dollar value of the transaction.

14. The method of claim 12, wherein said transaction characteristic is transaction number.

15. A business method comprising:

writing into a portable device having a machine-readable information storage medium information reflecting an account balance associated with a first merchant; and

writing into said portable device information reflecting an account balance associated with a second merchant.

16. The method of claim 15, wherein writing is conducted from a single device.

17. The method of claim 15, further comprising manipulating said information to reflect a change in an account balance associated with at least one of said first and second merchants.

18. The method of claim 17, wherein said manipulating is effected responsive to a transaction at one of said first and second merchants.

19. A method of administering a barter system comprising:

associating machine-readable identification information contained in a portable device with a plurality of merchants;

establishing a file corresponding to said identification information, said file being associated with a plurality of accounts each corresponding to one of said plurality of merchants; and

assigning a balance to each account.

20. A method of administering a gift certificate program comprising:

associating machine-readable identification information contained in portable device with a plurality of merchants;

establishing a file corresponding to said identification information, said file being associated with a plurality of accounts each corresponding to one of said plurality of merchants; and

assigning a balance to each account.