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Computer status monitoring and support

  • US 20060224623A1
  • Filed: 04/02/2005
  • Published: 10/05/2006
  • Est. Priority Date: 04/02/2005
  • Status: Abandoned Application
First Claim
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1. A computer program product for a distributed computer system comprising one or more clients, one or more support contacts that provide technical support to the one or more clients, and a support service that communicates information between the one or more clients and the one or more support contacts, the computer program product comprising one or more computer readable media with computer executable instructions that implement a method of monitoring operation of a client for use in providing technical support to the client, the method comprising the client performing acts of:

  • sending registration information to the support service for registering a user as a subscriber with the support service for the client;

    identifying a support contact to the support service;

    tracking one or more support parameters;

    uploading the one or more support parameters to the support service for analysis and distribution to the support contact;

    receiving support data from the support service, the support data including one or more support actions having been determined by the support contact based on the one or more support parameters uploaded to the support service; and

    taking the one or more support actions included in the support data.

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