Systems and methods for exclusively capturing quality of service

• US 20060229933A1
• Filed: 04/11/2006
• Published: 10/12/2006
• Est. Priority Date: 04/11/2005
• Status: Abandoned Application

• Current Assignee: Joseph A. Stith
• Original Assignee: Joseph A. Stith
• Inventors: Stith, Joseph A.
• Application Number:
  US11/403,147
• Publication Number:
  US 20060229933A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Systems and methods for developing exclusive rights to providing informational feedback relating to a quality of service received from a professional, delivering an authorized request for feedback submission, receiving informational feedback, and selectively compiling the informational feedback received for reporting purposes. A computer system is configured to receive exclusive informational feedback relating to a quality of service received. Receivers of service from a professional are exclusively invited to submit informational feedback relating to the quality of service they received. Upon receipt of the information, the response is incorporated with other informational feedback responses received and preserved in the system. The system allows for the compilation of selectively customizable reports that may be generated for potential customers and/or to inform the professional relating to its quality of service rendered.

Claims

1. In a system that includes a computer device, a method for obtaining and customizably:

reporting exclusive informational feedback information relating to service rendered, the method comprising;

identifying a receiver of a service performed by a professional;

extending an exclusive invitation to the identified receiver to submit informational feedback;

receiving and recording the informational feedback; and

customizably compiling a quality of service report for a potential customer of the professional, wherein the quality of service report includes the informational feedback received.

2. A method as recited in claim 1, wherein the method further comprises providing a unique code for a single submission of the informational feedback.

3. A method as recited in claim 1, wherein said receiving the informational feedback comprises utilization of a telephone system.

4. A method as recited in claim 1, wherein said receiving the informational feedback comprises utilization of an email system.

5. A method as recited in claim 1, wherein said receiving the informational feedback comprises utilization of a website.

6. A method as recited in claim 1, wherein the exclusive invitation is extended by a third party.

7. A method as recited in claim 1, wherein said quality of service report is available for access by the general public.

8. A method as recited in claim 1, further comprising:

identifying a criteria related to at least one of the service, the service provider, and the receiver of the service; and

wherein the quality of service report is further based on the criteria.

9. A method as recited in claim 1, wherein said quality of service report is shared with the competitors of the professional.

10. A method as recited in claim 1, wherein the professional provides a service within one of:

(i) a sales industry;

(ii) a construction industry;

(iii) a personal services industry;

(iv) an automotive industry;

(v) a food industry;

(vi) a healthcare industry;

(vii) a dental industry;

(viii) a legal industry;

(ix) a consulting industry;

(x) a cemetery industry; and

(xi) a cremation industry.

11. A computer program product for implementing within a computer system a method for obtaining and customizably reporting exclusive informational feedback information relating to service rendered, the computer program product comprising:

a computer readable medium for providing computer program code means utilized to implement the method, wherein the computer program code means is comprised of executable code for implementing the steps for;

identifying a receiver of a service performed by a professional;

extending an exclusive invitation to the identified receiver to submit informational feedback;

receiving and recording the informational feedback; and

customizably compiling a quality of service report, wherein the quality of service report includes the informational feedback received.

12. A computer program product as recited in claim 11, wherein the method further comprises providing a unique code for a single submission of the informational feedback.

13. A computer program product as recited in claim 11, wherein said receiving the informational feedback comprises utilization of at least one of:

(i) a telephone system;

(ii) an email system; and

(iii) a website.

14. A computer program product as recited in claim 11, wherein the exclusive invitation is extended by a third party.

15. A computer program product as recited in claim 11, wherein said quality of service report is available for access by the general public.

16. A computer program product as recited in claim 11, further comprising:

identifying a criteria related to at least one of the service, the service provider, and the receiver of the service; and

wherein the quality of service report is further based on the criteria.

17. A computer program product as recited in claim 11, wherein said quality of service report is shared with the competitors of the professional.

18. A computer program product as recited in claim 11, wherein the professional provides a service within one of:

(i) a sales industry;

(ii) a construction industry;

(iii) a personal services industry;

(iv) an automotive industry;

(v) a food industry;

(vi) a healthcare industry;

(vii) a dental industry;

(viii) a legal industry;

(ix) a consulting industry;

(x) a cemetery industry; and

(xi) a cremation industry.

19. A method for exclusively capturing quality of service, the method comprising:

extending exclusive invitations to receivers of services to submit informational feedback, wherein the services were provided by one or more professionals;

collecting the informational feedback; and

customizably compiling a quality of service report that assists individuals to determine from which of the professionals to obtain the services.

20. A method as recited in claim 19, wherein the quality of service report is further based on criteria of interest to one or more of the individuals.