System for managing services and service provider agreements
First Claim
1. A system for managing a telecommunications service provider agreement between a service provider and a customer comprising:
- a computer;
a service provider agreement including a performance metric of which a minimum level of telecommunications service performance is required to be provided to the user;
a threshold level indicative of a user specified maximum allowable deviance from the minimum level of service performance;
performance measurement data indicative of actual service performance provided to the user;
a variance calculator determining whether said performance measurement data exceeds said threshold level; and
a notification accessible by a user that informs the user that said threshold level has been exceeded;
wherein the performance metric is selected from the group consisting of;
market rates, contract constructs, service level agreement constructs, network design optimization and utilization and combinations of these.
11 Assignments
0 Petitions
Accused Products
Abstract
A system for managing service provider agreements, the system comprising a server, an agreements database accessible by the server, the agreements database having stored thereon contracted performance data indicative of minimum service performance required by at least one service provider agreement, a user preferences database accessible by the server, the preferences database having stored thereon user preference data indicative of a user specified maximum allowable deviance from the minimum service performance, a performance measurement module in communication with the server; the performance measurement module gathering actual performance data indicative of actual service performance and a variance calculator in communication with the server, the variance calculator determining agreement conformity status by determining whether the actual system performance indicated by the actual service performance data corresponds with the minimum service performance indicated by the contracted performance data within the maximum allowable deviance indicated by the user preference data.
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Citations
35 Claims
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1. A system for managing a telecommunications service provider agreement between a service provider and a customer comprising:
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a computer;
a service provider agreement including a performance metric of which a minimum level of telecommunications service performance is required to be provided to the user;
a threshold level indicative of a user specified maximum allowable deviance from the minimum level of service performance;
performance measurement data indicative of actual service performance provided to the user;
a variance calculator determining whether said performance measurement data exceeds said threshold level; and
a notification accessible by a user that informs the user that said threshold level has been exceeded;
wherein the performance metric is selected from the group consisting of;
market rates, contract constructs, service level agreement constructs, network design optimization and utilization and combinations of these. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for facilitating the procurement of networked telecommunications services between a service provider and a customer comprising:
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a server;
a user preferences database accessible by the server and having user telecommunications need data including a performance metric indicative of a user'"'"'s requirements for telecommunications services including a minimum level of service performance required to be provided to the user;
a service provider database accessible by the server and having available telecommunications services data indicative of available services;
a provider module updating the available services data; and
a variance calculator module determining procurement prospects by calculating which of the available services data satisfies the user'"'"'s requirements;
wherein the performance metric is selected from the group consisting of;
market rates, contract constructs, service level agreement constructs, network design optimization and utilization and combinations of these. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A method for managing a telecommunications service provider agreement between a service provider and a customer comprising the steps of:
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storing a service provider agreement on a database, the service provider agreement including a performance metric indicative of a user'"'"'s requirements for telecommunications services including a minimum level of service performance required to be provided to the user;
establishing a threshold level indicative of a user specified maximum allowable deviance from the minimum level of service performance;
measuring performance data indicative of actual service performance provided to the user; and
determining whether said performance measurement data exceeds said threshold level;
wherein the performance metric is selected from the group consisting of;
market rates, contract constructs, service level agreement constructs, network design optimization and utilization and combinations of these. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25)
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26. A system for managing a service provider agreement between a service provider and a customer comprising:
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a computer;
a service provider agreement including a performance metric of which a minimum level of service performance is required to be provided to the user;
a threshold level indicative of a user specified maximum allowable deviance from the minimum level of service performance;
performance measurement data indicative of actual service performance provided to the user;
a variance calculator determining whether said performance measurement data exceeds said threshold level; and
a notification accessible by a user that informs the user that said threshold level has been exceeded;
said service provider agreement selected from the group consisting of;
application, storage, management, Internet, online, telecommunications, peering, collocation, data, outsourcing, hosting, financial, service level, utilities and combinations thereof;
wherein the performance metric is selected from the group consisting of;
market rates, contract constructs, service level agreement constructs, network design optimization and utilization and combinations of these. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34, 35)
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Specification