System and method for message prioritization

• US 20060230117A1
• Filed: 04/08/2005
• Published: 10/12/2006
• Est. Priority Date: 04/08/2005
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Gross, Deborah C., Fujita-Yuhas, Tim J., Chestnut, Kevin L.
• Application Number:
  US11/102,061
• Publication Number:
  US 20060230117A1
• Time in Patent Office: Days
• US Class Current: 709/207
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

A method for message prioritization includes receiving a plurality of messages from a plurality of senders. Each of the plurality of messages is directed to a user of a messaging system. Graphical representations of the messages are presented to an assistant of the user, using a graphical user interface. A priority scheme regarding at least a first subset of the plurality of messages is received from the assistant. The method also includes storing the priority scheme.

Claims

1. A method for message prioritization, comprising:

receiving a plurality of messages from a plurality of senders and directed to a user of a messaging system;

presenting graphical representations of the messages to an assistant of the user, using a graphical user interface;

receiving, from the assistant, a priority scheme regarding at least a first subset of the plurality of messages; and

storing the priority scheme.

2. The method of claim 1, further comprising:

reorganizing the plurality of messages based, at least in part, upon the priority scheme received from the assistant.

3. The method of claim 1, wherein the priority scheme comprises a numerical ranking of the first subset of the plurality of messages.

4. The method of claim 1, further comprising presenting the first subset of the plurality of messages to the user according to the priority scheme received from the assistant.

5. The method of claim 1, wherein the first subset of the plurality of messages includes voicemail messages, and further comprising:

establishing an audio communication channel between the messaging system and the user; and

playing the voicemail messages to the user according to the priority scheme received from the assistant.

6. The method of claim 3, wherein reorganizing the plurality of messages further comprises grouping messages of a second subset of the plurality of messages into a plurality of priority levels.

7. The method of claim 6, wherein the plurality of priority levels include at least high priority and low priority.

8. The method of claim 1, wherein the priority scheme includes an indication received from the assistant that particular ones of the messages are personal in nature, and further comprising presenting to the user an indication that the particular ones of the plurality of messages are personal in nature.

9. The method of claim 1, wherein the priority scheme includes an indication received from the assistant that particular ones of the messages require no action on the part of the user, and further comprising presenting to the user an indication that the particular ones of the plurality of messages require no action.

10. The method of claim 1, further comprising presenting to the user an indication of which ones of the plurality of messages have been reviewed by the assistant.

11. The method of claim 1, wherein the plurality of messages are received at a Unified Messaging System and wherein the plurality of messages comprise electronic mail messages and voicemail messages.

12. The method of claim 11, wherein the voicemail messages comprise voicemail messages associated with a plurality of different telephone numbers associated with the user.

13. A system for message prioritization, comprising:

an interface operable to receive a plurality of messages from a plurality of senders and directed to a user of a messaging system;

a processor being operable to present graphical representations of the messages to an assistant of the user, using a graphical user interface;

the interface being further operable to receive, from the assistant, a priority scheme regarding at least a first subset of the plurality of messages; and

a memory module being operable to store the priority scheme.

14. The system of claim 13, wherein the processor is further operable to reorganize the plurality of messages based, at least in part, upon the priority scheme received from the assistant.

15. The system of claim 13, wherein the priority scheme comprises a numerical ranking of the first subset of the plurality of messages.

16. The system of claim 13, wherein the processor is further operable to present the first subset of the plurality of messages to the user according to the priority scheme received from the assistant.

17. The system of claim 13, wherein the first subset of the plurality of messages includes voicemail messages, and wherein the processor is further operable to establish an audio communication channel between the messaging system and the user, and play the voicemail messages to the user according to the priority scheme received from the assistant.

18. The system of claim 15, wherein reorganizing the plurality of messages further comprises grouping messages of a second subset of the plurality of messages into a plurality of priority levels.

19. The system of claim 18, wherein the plurality of priority levels include at least high priority and low priority.

20. The system of claim 13, wherein the priority scheme includes an indication received from the assistant that particular ones of the messages are personal in nature, and wherein the processor is further operable to present to the user an indication that the particular ones of the plurality of messages are personal in nature.

21. The system of claim 13, wherein the priority scheme includes an indication received from the assistant that particular ones of the messages require no action on the part of the user, and wherein the processor is further operable to present to the user an indication that the particular ones of the plurality of messages require no action.

22. The system of claim 13, wherein the processor is further operable to present to the user an indication of which ones of the plurality of messages have been reviewed by the assistant.

23. The system of claim 13, wherein the messaging system comprises a unified messaging system and wherein the plurality of messages comprise electronic mail messages and voicemail messages.

24. The system of claim 23, wherein the voicemail messages comprise voicemail messages associated with a plurality of different telephone numbers associated with the user.

25. A system for message prioritization, comprising:

means for receiving a plurality of messages from a plurality of senders and directed to a user of a messaging system;

means for presenting graphical representations of the messages to an assistant of the user, using a graphical user interface;

means for receiving, from the assistant, a priority scheme regarding at least a first subset of the plurality of messages; and

means for storing the priority scheme.

26. The system of claim 25, further comprising means for reorganizing the plurality of messages based, at least in part, upon the priority scheme received from the assistant.

27. The system of claim 25, further comprising means for presenting the first subset of the plurality of messages to the user according to the priority scheme received from the assistant.

28. Logic embodied in a computer readable medium, the computer readable medium comprising code operable to:

receive a plurality of messages from a plurality of senders and directed to a user of a messaging system;

present graphical representations of the messages to an assistant of the user, using a graphical user interface;

receive, from the assistant, a priority scheme regarding at least a first subset of the plurality of messages; and

store the priority scheme.

29. The medium of claim 28, wherein the code is further operable to reorganize the plurality of messages based, at least in part, upon the priority scheme received from the assistant.

30. The medium of claim 28, wherein the code is further operable to present the first subset of the plurality of messages to the user according to the priority scheme received from the assistant.

31. A method for message prioritization, comprising:

receiving a plurality of messages from a plurality of senders and directed to a user of the messaging system;

presenting a representation of the messages to an assistant of the user, using an interface;

receiving, from the assistant, a priority scheme regarding at least a first subset of the plurality of messages; and

storing the priority scheme.

32. The method of claim 31, wherein the representation is selected from the group consisting of a graphical representation and an audio representation.

33. The method of claim 31, wherein the interface is selected from the group consisting of a graphical interface and an audio interface.