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Automatic contact distributor with workflow system integration

  • US 20060233345A1
  • Filed: 04/18/2005
  • Published: 10/19/2006
  • Est. Priority Date: 04/18/2005
  • Status: Abandoned Application
First Claim
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1. A method of operating an automatic contact distributor by an organization having a plurality of agents, such method comprising:

  • detecting receipt of a plurality of contacts and a plurality of workflow projects by the automatic contact distributor; and

    the automatic contact distributor assigning a contact of the plurality of contacts to a first agent of the plurality of agents and a workflow project of the plurality of workflow projects to a second agent of the plurality of agents where the assignment of the contact and of the workflow project to the first and second agent is based upon a set of enterprise rules of the organization.

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