Dynamic distributed customer issue analysis
First Claim
1. A method of managing a distributed and dynamic review of a set of information, said method comprising:
- distributing a set of information instances over a computer system network to a plurality of reviewer nodes;
distributing over said computer system network to said reviewer nodes a list of review items against which said information instances are to be reviewed; and
distributing over said computer system network to said reviewer nodes an updated list of review items each time a change to said list of review items is received from any of said reviewer nodes.
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Abstract
Methods and systems for managing a distributed and dynamic review of a set of information are described. A set of information instances (e.g., case summaries) are distributed over a computer system network to reviewer nodes. A list of review items (e.g., problem types) against which the information instances are to be reviewed are also distributed over the computer system network to the reviewer nodes. An updated list of review items is distributed over the computer system network to the reviewer nodes each time a change to the list of review items is received from any of the reviewer nodes.
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Citations
20 Claims
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1. A method of managing a distributed and dynamic review of a set of information, said method comprising:
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distributing a set of information instances over a computer system network to a plurality of reviewer nodes;
distributing over said computer system network to said reviewer nodes a list of review items against which said information instances are to be reviewed; and
distributing over said computer system network to said reviewer nodes an updated list of review items each time a change to said list of review items is received from any of said reviewer nodes. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-usable medium having computer-readable program code embodied therein for causing a computer system to execute a method of managing a distributed and dynamic review of a set of information, said method comprising:
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providing a plurality of reviewer nodes with access to a set of information instances;
associating with said information instances a list of review items against which said information instances are to be reviewed; and
providing to said reviewer nodes an updated list of review items each time a change to said list of review items is received from any of said reviewer nodes. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system for managing a distributed and dynamic review of a set of information, said system comprising:
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means for selecting a set of information instances for review and a list of review items against which said information instances are to be reviewed, wherein said set of information instances comprises a plurality of disjoint subsets of information instances;
means for updating said list of review items each time a change to said list of review items is received; and
means for updating a summary of review results each time a result of a review of an information instance is received; and
means for sending said set of information instances, said list of review items including updates, and said summary of review results including updates over a computer system network to a plurality of reviewer nodes. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification