System and method for process evaluation

• US 20060235742A1
• Filed: 04/18/2005
• Published: 10/19/2006
• Est. Priority Date: 04/18/2005
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Casati, Fabio, Shan, Ming-Chien, Castellanos, Maria Guadalupe
• Application Number:
  US11/108,515
• Publication Number:
  US 20060235742A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

A method, apparatus, and system are disclosed for process evaluation. In one exemplary embodiment, a method for process evaluation includes accessing, with a computer, a set of process quality metrics; categorizing, with the computer, a set of processes based on the set of process quality metrics; and identifying, with the computer, a process from the set of processes that has a predefined set of values for the process quality metrics.

Claims

1. ) A method for process evaluation, comprising:

accessing, with a computer, a set of process quality metrics;

categorizing, with the computer, a set of processes based on the set of process quality metrics; and

identifying, with the computer, a process from the set of processes that has a predefined set of values for the process quality metrics.

2. ) The method of claim 1, wherein the process is identified, without human intervention, for each of different stages in a business process that utilizes composite web services.

3. ) The method of claim 1, wherein the identified process provides a customer with web services according to the process quality metrics.

4. ) The method of claim 1, further comprising updating categorization of the set of processes based on historical data of plural service providers in order to rank the plural service providers and identify the process.

5. ) The method of claim 1, further comprising computing, with a decision tree, service selection of a selected service provider during execution of the process at a time when the service selection is needed.

6. ) The method of claim 1, wherein the process is quantitatively selected by identifying web services that provide an expected value of the process quality metrics.

7. ) A method for process evaluation, comprising:

storing metrics defining objectives for a business process using web service business-to-business communication;

recording conversation logs with a web service monitoring tool;

building a model from the recorded conversation logs to determine prior performance of plural different service providers; and

automatically selecting with a computer, while the business process executes and based on the model, a service provider from the plural service providers.

8. ) The method of claim 7 further comprising adjusting the model, during execution of the business process, based on one of (1) changes to the metrics to amend the objectives for the business process, or (2) additional performance information concerning the plural service providers, the additional performance information not previously implemented in the model.

9. ) The method of claim 7, wherein the business process is a composite service that invokes a plurality of different services from the plural service providers.

10. ) The method of claim 7 further comprising storing the conversation logs from web service interactions with the plural service providers and mining the conversation logs to build the model.

11. ) The method of claim 7 further comprising defining, from input from a user, the metrics to include quality criteria about the conversation logs from prior web service interactions between the user and the plural service providers.

12. ) The method of claim 7, wherein the model includes a decision tree to classify the conversation logs based on a quality level with respect to the metrics.

13. ) The method of claim 7, wherein building the model further comprises partitioning the conversation logs according to the objectives for the business process.

14. ) The method of claim 7, wherein the selected service provider is selected by identifying whether prior services of the selected service provider are above a threshold.

15. ) The method of claim 7 further comprising ranking the plural service providers to determine which service provider to select for a given context.

16. ) A computer system, comprising:

means for storing metrics defining objectives for a process that uses a network to conduct business-to-business transactions with plural different service providers;

means for mining data to build a model, the data including prior conversation logs with the plural service providers;

means for ranking the plural service providers based on the model and the metrics, the means for ranking determining relative ordering among the service providers, the ordering based on analysis of the metrics and the prior conversation logs for each service provider; and

means for automatically selecting, without user input and during execution of the process, a service provider having the objectives of the metrics.

17. ) The computer system of claim 16, wherein the means for mining includes at least one decision tree, and the conversation logs are objects to be classified in the decision tree.

18. ) The computer system of claim 16, wherein the process includes a plurality of services that invoke other services, and a service provider for a particular service is selected at an instant in time when the particular service is requested during execution of the process.

19. ) The computer system of claim 16, wherein the means for ranking determines which service provider to select based on the objectives of the metrics.

20. ) Computer code executable on a computer system, the computer code comprising:

code to store metrics, input from a user, that define objectives for a business process using web services over a network to conduct business-to-business communications with plural different service providers, the business process including a plurality of services that invoke other services;

code to mine historical data that includes prior conversation logs with the plural different service providers;

code to build a model, based on the mined historical data, that partitions the conversation logs according to desired values of the metrics of the user; and

code to automatically select, at a time when a particular service is requested during execution of the business process and based on the metrics and deployment of the model, a service provider from the plural service providers.

21. ) A computer system, comprising:

memory storing a service selection algorithm; and

at least one processor in communication with the memory for executing the service selection algorithm to;

store metrics, defined by a user, for a business process using composite web services;

mine historical data to build a model, the historical data including prior performance information of plural different service providers; and

select, after commencement of the business process and based on the model, a service provider from the plural service providers.