Systems and methods for determining whether to offer a reward at a point of return
First Claim
1. A computerized method of determining whether to offer a reward to a customer in association with a requested merchandise return transaction at a merchant'"'"'s point of return, the method comprising:
- receiving information about the requested merchandise return transaction; and
using at least a portion of the merchandise return transaction information to determine whether to offer the customer a reward at the point of return.
2 Assignments
0 Petitions
Accused Products
Abstract
Computerized decision-making systems and methods are described for determining whether to provide one or more rewards, such as a coupon or instant discount, to a customer requesting to make a merchandise return at a store, and, if so, to determine the terms of the reward, such as value, expiration date/time and other terms that may be associated with a coupon. The reward determinations may be implemented in conjunction with a system for authorizing the requested merchandise return transaction. Information about the requested return may be used together with data about the customer'"'"'s past purchase, return transactions, and other customer-related data. In some embodiments, the determinations are based, at least in part, on store-related information and policies. The reward may be printed with a receipt issued to the customer at the point of return and/or may be provided to the customer using a wide variety of other communications technologies.
-
Citations
26 Claims
-
1. A computerized method of determining whether to offer a reward to a customer in association with a requested merchandise return transaction at a merchant'"'"'s point of return, the method comprising:
-
receiving information about the requested merchandise return transaction; and
using at least a portion of the merchandise return transaction information to determine whether to offer the customer a reward at the point of return. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A method of processing a requested merchandise return, comprising:
-
receiving information about a merchandise return requested by a customer, wherein the information is received from a merchant'"'"'s point of return;
using a computerized system to determine whether to issue a reward to the customer; and
if a reward is to be issued, transmitting information about the reward to the point of return. - View Dependent Claims (16)
-
-
17. A computerized system for processing merchandise returns, the system comprising:
-
a processor communicatively coupled to a merchant'"'"'s point of return, the processor configured to receive information about a merchandise return requested by a customer at the merchant'"'"'s point of return; and
a decision engine configured to receive the information about the merchandise return and to determine whether to issue a coupon in association with the merchandise returns, based, at least in part, on the information. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
-
-
25. A system for processing a merchandise return, the system comprising:
-
means for receiving from a merchant'"'"'s point of return information about a requested customer merchandise return;
means for using a computerized system to determine whether to issue a reward to the customer; and
if a reward is to be issued, means for transmitting information about the reward to the point of return. - View Dependent Claims (26)
-
Specification