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Apparatus, system and method for supporting formation of customer-value creating scenario

  • US 20060235861A1
  • Filed: 03/23/2006
  • Published: 10/19/2006
  • Est. Priority Date: 03/24/2005
  • Status: Abandoned Application
First Claim
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1. A customer-value creating scenario formation supporting apparatus which supports formation of a scenario for deriving a solution which is coupled to a value of a customer, the apparatus comprising:

  • data storage means which holds attribute data which comprises a name and an attribute of a node described in the scenario, wherein the node meaning a value, a requirement and a solution, abstract relation data that rules a hierarchical relation between the nodes on a conceptual basis, and causal relation data that rules a causal relation between the nodes;

    node description means which describes the node inputted from a user, in the scenario;

    contribution factor extraction means which extracts a node relating to a node described by the node description means, by use of the attribute data, abstract relation data and causal relation data, and adds the node extracted to the scenario;

    solution extraction means which extracts a node that becomes a solution of the node described by the node description means and the node extracted by the contribution factor extraction means, by use of the attribute data, abstract relation data and causal relation data, and adds the node extracted to the scenario; and

    scenario output means which presents a new scenario having a node described by the node description means, a node added by the contribution factor extraction means, and a node added by the solution extraction means, to a user.

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