Usability evaluation support method and system

• US 20060236241A1
• Filed: 02/06/2004
• Published: 10/19/2006
• Est. Priority Date: 02/12/2003
• Status: Abandoned Application

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Kawasaki, Takafumi, Uchida, Yoshinobu, Kawai, Katsumi, Yamadera, Hitoshi, Minamitani, Keiji, Yamaoka, Yasuhito, Shino, Jun, Kashimura, Kaori, Harada, Etsuko, Inada, Takahiro, Hirai, Chiaki, Mibe, Ryota, Uchinomiya, Nozomi, Hara, Yuuki
• Application Number:
  US10/545,323
• Publication Number:
  US 20060236241A1
• Time in Patent Office: Days
• US Class Current: 715/700
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

The objective of this application is to make it possible to timely acquire the user'"'"'s evaluation about evaluation-targeted content. A survey window is provided to include a title region, an operation region and a content region. The content region indicates the evaluation-targeted content that the evaluator evaluates. The operation region indicates photographs of agent'"'"'s faces as help buttons, and feeling input buttons that the evaluator selectively operates according to the emotion experienced when estimating the evaluation-targeted content. The evaluator selectively operates the feeling input buttons when the evaluator experiences an emotion while browsing the evaluation-targeted content to estimate. Thus, the evaluation about the evaluation-targeted content can be more accurately obtained.

Claims

1. A usability evaluation support method of displaying evaluation-targeted content of evaluation-targeted sites on an evaluator terminal and requesting an evaluator to evaluate, said method being characterized by the steps:

displaying a survey window on said evaluator terminal wherein the survey window contains a plurality of feeling input buttons and said evaluation-targeted content so that said evaluator can selectively operate said feeling input buttons during the evaluation of said evaluation-targeted content and that said evaluator can enter information of said evaluator'"'"'s emotion at arbitrary timings during the evaluation of said evaluation-targeted content.

2. A method according to claim 1, wherein when the evaluator selects and operates any one of said feeling input buttons, a feeling input window corresponding to the selected feeling input button is displayed on which the evaluator can input the details of the evaluator'"'"'s feeling about said evaluation-targeted content as detailed information.

3. A method according to claim 2, said method comprising the steps of:

displaying an agent selection dialog box on the evaluator terminal before the evaluation of said evaluation-targeted content so that said evaluator can select any of the photographs of said displayed agents; and

displaying the photograph of the selected agent on said survey window and on said feeling input window so that said selected agent can guide said evaluator to operate on said survey window and on said feeling input window.

4. A method according to claim 3, wherein said agent'"'"'s photographs can be made to serve as help buttons on said survey window and on said feeling input window.

7. A method according to claim 1, wherein said feeling input buttons can be displayed to be movable to an arbitrary position on said evaluation-targeted content.

5. A usability evaluation support system that causes evaluation-targeted content of an evaluation-targeted site to be displayed on an evaluator terminal and that causes an evaluator to evaluate said content, said system comprising:

said evaluator terminal;

a Web server of said evaluation-targeted site that provides said evaluation-targeted content; and

a proxy server for adding operation information to said evaluation-targeted content provided from said Web server of said evaluation-targeted site and supplying the information to said evaluator terminal, whereby

said evaluator terminal has displayed thereon a survey window of said evaluation-targeted content and a plurality of feeling input buttons as said operation information so that said evaluator can selectively operate said feeling input buttons to evaluate said evaluation-targeted content, and

said proxy server has means for storing the evaluation result sent from said evaluator terminal.

6. A usability evaluation support method that orders an evaluator terminal to display evaluation-targeted content and requests an evaluator to evaluate said content, wherein

said evaluator terminal has a control unit, an information input unit, an information display unit, a network connection unit and a plug-in DB, and

said control unit receives an event from said information input unit, judges whether said event is an evaluation event, controls said plug-in DB to store said event as an evaluation operation history if it is so or as an operation history if it is not, stores a log of a communication history between said terminal and said server connected via a network with the network connection to said plug-in DB and transmits the recorded information in said plug-in DB to said evaluation-targeted server connected to said plug-in DB via a network.