E-911 MANAGED CALL ROUTING

• US 20060239418A1
• Filed: 04/25/2006
• Published: 10/26/2006
• Est. Priority Date: 04/26/2005
• Status: Active Grant

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Erb, Paul Andrew
• Granted Patent: US 7,778,406 B2
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX

Abstract

A method and system of local call detection and notification are provided for a communication device that communicates with an enterprise system via a secure digital voice connection and locally with the Public Switched telephone system (PSTN) via an analog line. A dialing sequence at said communication device is detected within the enterprise system for which local call routing is to be applied. Call routing is then initiated through the enterprise system and a request message is sent to the communication device that includes the dialing sequence. The request message is received within the communication device, which in response determines availability of the analog line. In the event an analog line is available the communication device sends a response message to the enterprise system for aborting call routing through the enterprise system, and locally dials said the sequence over the analog line. In the event an analog line is not available call routing continues through the enterprise system.

Claims

1. A method of local call detection and notification for a communication device that communicates with an enterprise system via a secure digital voice connection and locally with the Public Switched telephone system (PSTN) via an analog line, comprising:

detecting within said enterprise system a dialing sequence at said communication device for which local call routing is to be applied and in response initiating call routing through said enterprise system and sending a request message to said communication device including said dialing sequence;

receiving said request message within the communication device and in response determining availability of said analog line, and in the event said analog line is available sending a response message to said enterprise system for aborting said call routing through said enterprise system and locally dialing said sequence over said analog line; and

in the event said analog line is not available continuing said call routing through said enterprise system.

2. The method of claim 1, further comprising providing emergency call routing within said enterprise system pending receipt of said response message in the event said dialing sequence is detected to be an emergency call.

3. The method of claim 1, further comprising the step of preventing completion of said call routing through said enterprise system pending one of either receipt of said response message or a predetermined timeout period.

4. The method of claim 1, wherein said step of determining availability of said analog line includes detecting presence of line voltage on said analog line.

5. The method of claim 1, further comprising the step of displaying said dialing sequence included in said request message at said communication device.

6. The method of claim 2, further comprising the step of generating an emergency call maintenance log within said enterprise system.

7. The method of claim 2, further comprising the step of notifying an ER Advisor of said emergency call.

8. The method of any one of claims 1 to 7, wherein said communication device is a telephone set.

9. The method of any one of claims 1 to 7, wherein said communication device is a computer with telephony functions.

10. In call control for an enterprise system with which a communication device communicates via a secure digital voice connection, said communication device also communicating locally with the Public Switched telephone system (PSTN) via an analog line, the improvement comprising:

an Originating Call Process (OCP) for generating an originating call message in response to a caller causing said communication device to go off-hook and dialing a sequence of digits;

a routine for determining an appropriate terminator destination route from said sequence digits in response to generation of said originating call message, and generating a further message for initiating call routing via said enterprise system; and

a call control sub-state for

receiving said further message and in response determining whether call routing should proceed via said analog line,

sending a request message to said communication device which, in response determines availability of said analog line and in the event said analog line is available sends a response message to said enterprise system, and

receiving said response message and in the event said response indicates analog line availability then aborting said call routing through said enterprise system, and in the event said response indicates unavailability of analog line then continuing said call routing through said enterprise system.

11. The improvement of claim 10, wherein said request message is of the format:

12. The improvement of claim 10, wherein said response message is of the format: