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Method and system for blending of reactive and active contacts

  • US 20060239441A1
  • Filed: 04/04/2005
  • Published: 10/26/2006
  • Est. Priority Date: 04/04/2005
  • Status: Abandoned Application
First Claim
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1. A method of blending reactive and active contacts, the method comprising:

  • identifying a list of available agents to receive a first reactive contact from a first automated contact distributor;

    receiving the first reactive contact by the first automated contact distributor;

    determining a preferred agent from the list of available agents to receive the first reactive contact; and

    indicating to the first automated contact distributor that only the preferred agent is available to couple with the first reactive contact.

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