Training enterprise and method therefor

• US 20060240396A1
• Filed: 07/30/2002
• Published: 10/26/2006
• Est. Priority Date: 08/04/2001
• Status: Abandoned Application

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Foo, Jung Wei, Liang, Bruce Chwee
• Application Number:
  US10/486,136
• Publication Number:
  US 20060240396A1
• Time in Patent Office: Days
• US Class Current: 434/350
• CPC Class Codes: G09B 5/00 Electrically-operated educational appliances working with questions and answers G09B7/00; simulators G09B9/00; advertising or displaying in general G09F

Abstract

A training enterprise (100) comprises a basic training services portion (120), an enhanced training-user services portion (125), and an enhanced training-provider services portion (130) which are coupled to a common training service request processor (105) and a training services delivery module (135). The basic training services portion (120), the training service request processor (105) and the training services delivery module (135) form a learning exchange (102). The training service request processor (105) receives training service requirements, and dependent on those requirements, either the learning exchange (102) or the enhanced training-user services portion (125), or both, provides the training-user with the required training-user services. Similarly, a training-provider communicates training-provider service requirements to the training service request processor (105), and dependent on the training-provider service requirements, the learning exchange (102) or the enhanced training-provider services portion (130), or both, provide the training-provider with the required services.

Claims

1. A system for providing training services, the system comprising:

a training service request processor having an input for receiving a training service request from a service requester, the service request processor having a first output for providing basic training service requirements, a second output for providing enhanced training-user service requirements and a third output for providing enhanced training-provider service requirements;

a basic training services portion coupled to the first output, the basic training services portion having an output for providing at least one of a plurality of basic training-user services to the service requestor when the basic training service requirements indicate a requirement for the at least one of the plurality of basic training-user services, and for providing at least one of a plurality of basic training-provider services to the service requestor when the basic training service requirements indicate a requirement for the at least one of the plurality of basic training-provider services;

an enhanced training-user services portion coupled to the second output, the enhanced training-user services portion having an enhanced training-user output for providing at least one of a plurality of enhanced training-user services to the service requestor when the enhanced training-user service requirements indicate the at least one of the plurality of enhanced training-user services; and

an enhanced training-provider services portion coupled to the third output, the enhanced training-provider services portion having an enhanced training-provider output for providing at least one of a plurality of enhanced training-provider services to the service requestor when the enhanced training-provider service requirements indicate the at least one of the plurality of enhanced training-provider services.

2. A system in accordance with claim 1 wherein the enhanced training-user services portion is coupled to the basic training services portion, and wherein the enhanced training-user services portion comprises a basic training-user requirements requestor for providing basic training-user service requirements to the basic training services portion when the enhanced training-user services requirements indicate the basic training-user service requirements.

3. A system in accordance with claim 2 wherein the enhanced training-provider services portion is coupled to the basic training services portion, and wherein the enhanced training-provider services portion comprises a basic training-provider requirements requestor for providing basic training-provider service requirements to the basic training services portion when the enhanced training-provider services requirements indicate the basic training-provider service requirements.

4. A system in accordance with claim 3 further comprising a training services delivery module coupled to the output of the basic training services portion, the enhanced training-user output, and the enhanced training-provider output, the training services delivery module for receiving the training services provided by the basic training services portion, the enhanced training-user services portion and the training-provider services portion, and the training services delivery module having an output operably coupled to the service requestor for delivering the training services to the training service requestor.

5. A system in accordance with claim 1 wherein the basic training services portion comprises at least one service application module, at least one data module, and at least one communication module.

6. A system in accordance with claim 5 wherein the at least one service application module comprises a plurality of basic training-user service modules and a plurality of basic training-provider service modules.

7. A system in accordance with claim 6 wherein the at least one data module comprises a membership database for storing details of training-users and training providers.

8. A system in accordance with claim 7 wherein the at least one communication module comprises an Internet module for coupling the basic training services portion to the Internet.

9. A system in accordance with claim 8 wherein the enhanced training-user services portion comprises at least one training-user service module for providing at least one enhanced training-user service.

10. A system in accordance with claim 9 wherein the enhanced training-user services portion comprises at least one database for storing details of members of the enhanced training-user services portion.

11. A system in accordance with claim 10 wherein the enhanced training-provider services portion comprises at least one training-provider service module for providing at least one enhanced training-provider service.

12. A system in accordance with claim 11 wherein the enhanced training-provider services portion comprises at least one database for storing details of members of the enhanced training-provider services portion.

13. A system in accordance with claim 12 wherein the enhanced training-user services portion and the enhanced training-provider services portion are coupled to the Internet.

14. A system in accordance with claim 13 wherein the enhanced training-user services portion has an input for receiving enhanced training-user service requests directly from one of its members.

15. A system in accordance with claim 14 wherein the enhanced training-provider services portion has an input for receiving enhanced training-provider service requests directly from one of its members.

16. A system for providing training services, the system comprising:

at least a first learning exchange comprising;

a training service request processor having an input for receiving a training service request from a service requester, the service request processor having a first output for providing basic training service requirements, a second output for providing enhanced training-user service requirements and a third output for providing enhanced training-provider service requirements; and

a basic training services portion coupled to the first output, the basic training services portion having an output for providing at least one of a plurality of basic training-user services to the service requestor when the basic training service requirements indicate a requirement for the at least one of the plurality of basic training-user services, and for providing at least one of a plurality of basic training-provider services to the service requestor when the basic training service requirements indicate a requirement for the at least one of the plurality of basic training-provider services;

at least a first enhanced training-user services portion coupled to the second output, the enhanced training-user services portion having an enhanced training-user output for providing at least one of a plurality of enhanced training-user services to the service requestor when the enhanced training-user service requirements indicate the at least one of the plurality of enhanced training-user services; and

at least a first enhanced training-provider services portion coupled to the third output, the enhanced training-provider services portion having an enhanced training-provider output for providing at least one of a plurality of enhanced training-provider services to the service requestor when the enhanced training-provider service requirements indicate the at least one of the plurality of enhanced training-provider services.

17. A system in accordance with claim 16 further comprising at least a second learning exchange coupled to the at least the first learning exchange.

18. A system in accordance with claim 16 further comprising at least at least a second enhanced training-user services portion coupled to the at least the first learning exchange.

19. A system in accordance with claim 17 further comprising at least at least a second enhanced training-user services portion coupled to the at least the second learning exchange.

20. A system in accordance with claim 16 further comprising at least at least a second enhanced training-provider services portion coupled to the at least the first learning exchange.

21. A system in accordance with claim 17 further comprising at least at least a second enhanced training-provider services portion coupled to the at least the second learning exchange.

22. A system for providing training services, the system comprising:

an enhanced training-provider services portion coupled to receive enhanced training-provider service requirements from a training-provider, the enhanced training-provider services portion having an enhanced training-provider output for providing at least one of a plurality of enhanced training-provider services to the training-provider when the enhanced training-provider service requirements indicate the at least one of the plurality of enhanced training-provider services.

23. A system in accordance with claim 22 further comprising a training services delivery module coupled to the enhanced training-provider output, the training services delivery module for receiving the training-provider services provided by the training-provider services portion, and the training services delivery module having an output operably coupled to the training provider for delivering the training services to the training provider.

24. A method of providing training services to a plurality of training service requestors, the method comprising the steps of:

a) providing a training enterprise comprising;

a basic training services portion;

an enhanced training-user services portion; and

an enhanced training-provider services portion;

b) receiving at least one training service request from at least one of the plurality of service requestors;

c) determining training requirements from the at least one training service request;

d) when the training requirements indicate at least one basic training-user service requirement, the basic training services portion providing the at least one basic training-user service to the at least one of the plurality of service requestors;

e) when the training requirements indicate at least one basic training-provider service requirement, the basic training services portion providing the at least one basic training-provider service to the at least one of the plurality of service requesters;

f) when the training requirements indicate at least one enhanced training-user service requirement, the enhanced training-user services portion providing the at least one enhanced training-user service to the at least one of the plurality of service requesters; and

g) when the training requirements indicate at least one enhanced training-provider service requirement, the enhanced training-provider services portion providing the at least one basic enhanced training-provider service to the at least one of the plurality of service requesters.

25. A method in accordance with claim 24 wherein step (b) comprises the step of determining whether the at least one of the plurality of service requestors is registered at the training services portion.

26. A method in accordance with claim 24 wherein step (b) comprises the step of determining whether the at least one of the plurality of service requesters is registered at the enhanced training-user services portion.

27. A method in accordance with claim 24 wherein step (b) comprises the step of determining whether the at least one of the plurality of service requesters is registered at the enhanced training-provider services portion.

28. A method in accordance with claim 24 where in step (d) comprises the step of providing at least one service from the group of services including membership and personalization, training-user course management, training-user members communication, course searching, report and generation.

29. A method in accordance with claim 24 where in step (e) comprises the step of providing at least one service from the group of services including membership and personalization, training-provider course management, training-provider members communication, course searching, report and generation, course marketing, billing, payment, and course delivery.

30. A method in accordance with claim 24 where in step (f) comprises the step of providing at least one service from the group of services including training needs analysis, course application, course administration, member tracking, member nomination, certification, course searching, training resource management, and attendance log.

31. A method in accordance with claim 24 where in step (g) comprises the step of providing at least one service from the group of services including course administration, pricing, billing, conducting courses, receivables, certification, course searching, training resource management, and course selection.

32. A training enterprise comprising:

a training-user services module for identifying user training requirements for at least one training-user based on a predetermined training framework associated with the at least one training-user, the training-user services module for identifying training course requirements for the at least one training-user using the user training requirements, and the training-user services module for providing the identified training course requirements;

a training-provider services module for receiving training courses from a plurality of training-providers, the training-provider services module for generating corresponding course descriptors for the training courses, and the training-provider services module for providing the course descriptors and course provider identifiers associated with the respective one of the plurality of training-providers; and

a learning exchange services module coupled to the training-user services module and the training-provider services module, the learning exchange services module for receiving the training course requirements, the training course descriptors, and the associated course provider identifier, and the learning exchange services module for providing the course provider identifier and the training course descriptors to the training-user services module when the identified training course requirements substantially matches at least part of the training course descriptors.

33. A method for providing training services, the method comprising the steps of:

a) receiving a training service request from a service requester, wherein the service request comprises training-user service requirements and training-provider service requirements;

b) determining basic training services requirements, enhanced training-user service requirements and enhanced training-provider services requirements from at least one of the training-user service requirements and the training-provider service requirements;

c) providing the basic training service requirements to a basic training services portion of a training enterprise;

d) in response to step (c), the basic training services portion delivering at least one of a plurality of basic training services to the service requestor;

e) providing the enhanced training-user service requirements to an enhanced training-user services portion of the training enterprise;

f) in response to step (e), the enhanced training-user services portion delivering at least one of a plurality of enhanced training-user services to the service requester;

g) providing the enhanced training-provider service requirements to an enhanced training-provider services portion of the training enterprise; and

h) in response to step (g), the enhanced training-provider services portion delivering at least one of a plurality of enhanced training-provider services to the service requestor in accordance with the enhanced training-provider services requirements.

34. A method for providing training services for a plurality of training-users and a plurality of training-providers, the method comprising the steps of:

a) registering one of the plurality of training-users;

b) receiving training requirements from the one of the plurality of training-users;

c) searching a plurality of training courses provided by the plurality of training-providers using the training requirements;

d) identifying at least one of the plurality of training courses which substantially matches the training requirements;

e) communicating details of the at least one of the plurality of training courses to the one of the plurality of training-users;

f) receiving an application to attend the at least one of the plurality of training courses;

g) notifying the one of the plurality of training-users that the application to attend the at least one of the plurality of training courses is confirmed;

h) receiving a pre-course evaluation;

i) providing a completed pre-course evaluation;

j) receiving a post course evaluation;

k) providing a completed post course evaluation;

l) generate transcript of course; and

n) generate information for certification.