Method, system and program product for monitoring work items

• US 20060241996A1
• Filed: 04/20/2005
• Published: 10/26/2006
• Est. Priority Date: 04/20/2005
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Burger, Ernest J., Stafford, Andrew C., Kapogiannis, Maria T.
• Application Number:
  US11/110,408
• Publication Number:
  US 20060241996A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Under the present invention queues are associated with each of a set (e.g., one or more) of work lists of work items to be monitored. Work items that are desired to be monitored are designated by selecting the users assigned thereto. In so selecting, the present invention allows all users to be selected in which case all work items will be monitored, or individual users to be selected in which case only the work items assigned thereto will be monitored. In any event, the designated work items are then monitored according to a predefined schedule for any changes in state (e.g., change in status, change in priority, change in assignment, etc.). The monitored states are then stored in the associated queues, and electronic messages are sent to the assigned users based on those stored states.

Claims

1. A method for monitoring work items, comprising:

associating a queue with each of a set of work lists of work items to be monitored;

monitoring changes in state of the work items according to a predefined configuration;

storing states of the work items in the associated queues based on the monitoring; and

sending electronic messages to users assigned to the work items based on the states stored in the queues and the predefined configuration.

2. The method of claim 1, wherein the queues comprise Java hashtables.

3. The method of claim 1, wherein the electronic messages are electronic mail messages.

4. The method of claim 1, wherein the predefined configuration sets a schedule for monitoring each of the work items, and a criterion for sending the electronic messages based on the states stored in the queues.

5. The method of claim 1, wherein the works items to be monitored are designated in the predefined configuration according to their assigned user.

6. The method of claim 1, further comprising providing at least one configuration file containing the predefined configuration.

7. The method of claim 1, further comprising creating a message data structure for the electronic messages, wherein the creating step comprises:

providing a name for the message data structure; and

designating data members for the data structure.

8. The method of claim 1, further comprising mapping user identifications to electronic message addresses for the users.

9. The method of claim 1, wherein the work items correspond to computer-based tasks to be completed by the users.

10. A computer-implemented method for monitoring work items, comprising:

associating a queue with each of a set of work lists of work items to be monitored;

designating work items to be monitored by selecting users assigned to the work items;

monitoring changes in state of the work items according to at least one predefined schedule;

storing states of the work items in the associated queues based on the monitoring; and

sending electronic messages to users assigned to the work items based on the states stored in the queues.

11. The method of claim 10, further comprising:

setting the at least one predefined schedule;

creating a message data structure for the electronic messages; and

mapping user identifications to electronic message addresses for the users.

12. The method of claim 10, wherein the queues comprise Java hashtables.

13. The method of claim 10, wherein the electronic messages are electronic mail messages.

14. The method of claim 10, wherein the predefined schedule is stored in at least one configuration file.

15. The method of claim 10, wherein the work items correspond to computer-based tasks to be completed by the users.

16. A system for monitoring work items, comprising:

a queue association system for associating a queue with each of a set of work lists of work items to be monitored;

a user selection system for designating work items to be monitored by selecting users assigned to the work items;

a monitoring system for monitoring changes in state of the work items according to at least one predefined schedule;

a state storage system for storing states of the work items in the associated queues based on the monitoring; and

a messaging system for sending electronic messages to users assigned to the work items based on the states stored in the queues.

17. The system of claim 16, further comprising:

a scheduling system for setting the at least one predefined schedule;

a message data structure system for creating a message data structure for the electronic messages; and

a mapping system for mapping user identifications to electronic message addresses for the users.

18. The system of claim 16, wherein the queues comprise Java hashtables.

19. The system of claim 16, wherein the electronic messages are electronic mail messages.

20. The system of claim 16, wherein the predefined schedule is stored in at least one configuration file.

21. The system of claim 16, wherein the work items correspond to computer-based tasks to be completed by the users.

22. A program product stored on a computer readable medium for monitoring work items, the computer readable medium comprising program code for performing the following steps:

associating a queue with each of a set of work lists of work items to be monitored;

designating work items to be monitored by selecting users assigned to the work items;

monitoring changes in state of the work items according to at least one predefined schedule;

storing states of the work items in the associated queues based on the monitoring; and

sending electronic messages to users assigned to the work items based on the states stored in the queues.

23. The program product of claim 22, wherein the computer readable medium further comprises program code for performing the following steps:

setting the at least one predefined schedule;

creating a message data structure for the electronic messages; and

mapping user identifications to electronic message addresses for the users.

24. The program product of claim 22, wherein the queues comprise Java hashtables.

25. The program product of claim 22, wherein the electronic messages are electronic mail messages.

26. The program product of claim 22, wherein the predefined schedule is stored in at least one configuration file.

27. The program product of claim 22, wherein the work items correspond to computer-based tasks to be completed by the users.

28. A method for deploying an application for monitoring work items, comprising:

providing a computer infrastructure being operable to;

associate a queue with each of a set of work lists of work items to be monitored;

designate work items to be monitored by selecting users assigned to the work items;

monitor changes in state of the work items according to at least one predefined schedule;

store states of the work items in the associated queues based on the monitoring; and

send electronic messages to users assigned to the work items based on the states stored in the queues.

29. The method of claim 28, wherein the computer infrastructure is further operable to:

set the at least one predefined schedule;

create a message data structure for the electronic messages; and

map user identifications to electronic message addresses for the users.