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Systems and methods for identifying problems of a business application in a customer support system

  • US 20060242175A1
  • Filed: 08/15/2005
  • Published: 10/26/2006
  • Est. Priority Date: 04/22/2005
  • Status: Active Grant
First Claim
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1. A method of linking a customer support system to a business application composed in a first programming format, comprising:

  • processing a model representing the business application, wherein the model is composed in a second programming format;

    determining, based on the processed model, a potential problem in the business application; and

    identifying the determined potential problem by displaying a marker in the model of the business application.

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