Method and apparatus for wireless PC tablet presentation process

• US 20060243788A1
• Filed: 03/31/2006
• Published: 11/02/2006
• Est. Priority Date: 04/04/2005
• Status: Abandoned Application

• Current Assignee: David Waco
• Original Assignee: David Waco
• Inventors: Waco, David
• Application Number:
  US11/394,224
• Publication Number:
  US 20060243788A1
• Time in Patent Office: Days
• US Class Current: 235/375
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C

Abstract

In one embodiment, the disclosure relates to a method for providing a customer with repair information for a vehicle at a point of service. The method includes (1) identifying the vehicle by using a vehicle identifier, the vehicle identifier defined by at least one of a vehicle identification number, manufacturer, model, year of production and owner; (2) identifying a preliminary assessment of the vehicle; (3) providing a first presentation, the first presentation defined by at last one of the vehicle identifier, a vehicle repair history and the preliminary assessment of the vehicle; (4) providing a second presentation, the second presentation directed to a recommended service plan; (5) each of the first presentation and the second presentation allowing the customer to select or decline one or more services offered by each presentation; and (6) identifying a customer-declined service and providing the customer at least one of a reminder or an incentive for future use of the declined service.

Claims

1. A method for providing a customer with repair information for a vehicle at a point of service comprising:

identifying the vehicle by using a vehicle identifier, the vehicle identifier defined by at least one of a vehicle identification number, manufacturer, model, year of production and owner;

identifying a preliminary assessment of the vehicle;

providing a first presentation, the first presentation defined by at last one of the vehicle identifier, a vehicle repair history and the preliminary assessment of the vehicle;

providing a second presentation, the second presentation directed to a recommended service plan;

each of the first presentation and the second presentation allowing the customer to select or decline one or more services offered by each presentation; and

identifying a customer-declined service and providing the customer at least one of a reminder or an incentive for future use of the declined service.

2. The method of claim 1, wherein the step of identifying the vehicle further comprises scanning the vehicle identification number.

3. The method of claim 1, wherein the step of identifying the vehicle further comprises scanning a bar code associated with the vehicle.

4. The method of claim 1, wherein the preliminary assessment of the vehicle is readily accessible to the customer.

5. The method of claim 1, wherein the preliminary assessment of the vehicle is provided to the customer by electronic transmission.

6. The method of claim 1, wherein the preliminary assessment of the vehicle includes identifying the condition of the vehicle tires, brakes, fluids and structural conditions.

7. The method of claim 1, wherein the first or the second presentation is made at the point of service.

8. The method of claim 7, wherein the first and the second presentation is made interactively requiring customer'"'"'s input.

9. The method of claim 1, wherein the step of providing a first or second presentation further comprises selecting an appropriate presentation as a function of the vehicle identifiers or as a function of secondary factors.

10. The method of claim 9, wherein the secondary factors include the customer'"'"'s demographic information, hobbies or purchase habits.

11. The method of claim 1, wherein the second presentation includes services directed to a vehicle recall or services devised by a manufacturer.

12. The method of claim 1, wherein at least one of the first or second presentations is further devised to include a promotional campaign.

13. The method of claim 1, further comprising electronically notifying the customer of a future promotional campaign for the declined service.

14. The method of claim 1, further comprising sharing the preliminary vehicle assessment with a third party.

15. An apparatus for providing enhanced services at a point of service for a vehicle repair center, the apparatus comprising:

a multi-media communication devices having one or more circuitry programmed with instructions to

identify the vehicle by using a vehicle identifier, the vehicle identifier defined by at least one of a vehicle identification number, manufacturer, model, year of production and owner;

identify a preliminary assessment of the vehicle;

provide a multi-media presentation as a function of the vehicle identifier, a vehicle repair history and the preliminary assessment of the vehicle;

allow the customer to select or decline one or more services offered by each presentation; and

identify a customer-declined service and providing the customer at least one of a reminder or an incentive for future use of the declined service.

16. The apparatus of claim 15, wherein the step of identifying the vehicle further comprises at least one of scanning the vehicle identification number or scanning a bar code associated with the vehicle.

17. The apparatus of claim 15, wherein the preliminary assessment of the vehicle is provided to the customer by electronic transmission.

18. The apparatus of claim 15, wherein the multi-media presentation is made interactively requiring customer'"'"'s input.

19. The apparatus of claim 15, wherein the step of providing a multi-media presentation further comprises selecting an appropriate presentation as a function of at least one of the customer'"'"'s demographic information, hobbies or purchase habits.

20. The apparatus of claim 15, wherein the second presentation includes services directed to a vehicle recall or services devised by a manufacturer.

21. The apparatus of claim 15, further comprising sharing the preliminary vehicle assessment with a third party.

22. The apparatus of claim 15, further comprising a transceiver for radio communication with a server.

23. A method for interactively assisting a customer with a vehicle repair process at a point of service, the method comprising:

identifying the vehicle by scanning a bar-code associated with the vehicle to identify the vehicle by at least one of a vehicle identification number, manufacturer, model, year of production or owner;

conducting a preliminary assessment of the vehicle'"'"'s condition and recording said condition;

providing a customer presentation for offered services, the presentation configured as a function of at last one of the vehicle identifier, a vehicle repair history and the preliminary assessment of the vehicle, the presentation further comprising a recommended service plan, a manufacturer recall, a dealer campaign or a promotional campaign, the presentation interactively allowing the customer to select or decline one or more services offered by each presentation; and

identifying a customer-declined service and providing the customer at least one of a reminder or an incentive for future use of the declined service.

24. The method of claim 23, further comprising providing a written contract identifying any service selected by the customer.