Interactive voice response system and method for updating presence information

• US 20060245391A1
• Filed: 04/29/2005
• Published: 11/02/2006
• Est. Priority Date: 04/29/2005
• Status: Abandoned Application

• Current Assignee: Alcatel SA (Nokia Corporation)
• Original Assignee: Alcatel SA (Nokia Corporation)
• Inventors: Ozugur, Timucin, Vaidya, Mihir
• Application Number:
  US11/119,088
• Publication Number:
  US 20060245391A1
• Time in Patent Office: Days
• US Class Current: 370/329
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A communications system is capable of dynamically updating presence information in a presence server using an interactive voice response system. The presence server statically collects presence information on a plurality of presentities. The interactive voice response system queries and receives dynamic updated presence information from a select one of the presentities and provides the updated presence information to the presence server to update the presence information for the select presentity with the updated presence information.

Claims

1. A communications system for dynamically updating presence information, comprising:

an interactive voice response system for querying and receiving updated presence information from a select presentity; and

a presence server capable of collecting presence information on a plurality of presentities, and wherein said presence server is connected to receive said updated presence information from said interactive voice response system and update said presence information for said select presentity with said updated presence information.

2. The communications system of claim 1, wherein said interactive voice response system is accessed using a dialable predefined number.

3. The communications system of claim 1, wherein said interactive voice response system includes a presence control application for receiving said updated presence information, and wherein said communications system further comprises:

a scheduling application associated with said select presentity configured to receive said updated presence information from said presence control application and provide said updated presence information to said presence server.

4. The communications system of claim 1, wherein said interactive voice response system is included within a voice mail system associated with said select presentity.

5. The communications system of claim 1, wherein said interactive voice response system is further operable to query and receive updated preference information from said select presentity and provide said updated preference information to said presence server.

6. The communications system of claim 1, wherein said interactive voice response system is configured to receive said updated presence information as dual-tone multi-frequency signals.

7. The communications system of claim 1, wherein said interactive voice response system includes a speech recognition application configured to receive said updated presence information.

8. The communications system of claim 1, wherein said interactive voice response system is configured to receive said updated presence information as data.

9. The communications system of claim 1, wherein said interactive voice response system is configured to authenticate said select presentity to said presence server using identity information provided by said select presentity.

10. The communications system of claim 9, further comprising:

a device used by said select presentity to interface with said interactive voice response system, and wherein said interactive voice response system is further configured to authenticate said select presentity using a device identity of said device.

11. A method for dynamically updating presence information, comprising the steps of:

maintaining presence information on a plurality of presentities in a presence server;

receiving an incoming call to an interactive voice response system from a select one of said plurality of presentities;

querying said select presentity for updated presence information;

receiving said updated presence information from said select presentity;

providing said updated presence information from said interactive voice response system to said presence server; and

updating said presence information in said presence server for said select presentity with said updated presence information.

12. The method of claim 11, wherein said receiving said incoming call further comprises the step of:

accessing said interactive voice response system using a dialable predefined number.

13. The method of claim 11, wherein said providing said updated presence information from said interactive voice response system to said presence server further comprises the steps of:

providing said updated presence information to a scheduling application associated with said select presentity; and

providing said updated presence information from said scheduling application to said presence server.

14. The method of claim 11, wherein said receiving said incoming call further comprises the steps of:

receiving said incoming call to a voice mail system associated with said select presentity; and

accessing said interactive voice response system through said voice mail system associated with said select presentity.

15. The method of claim 11, further comprising the steps of:

receiving updated preference information from said select presentity by said interactive voice response system; and

providing said updated preference information to said presence server.

16. The method of claim 11, wherein said receiving said updated presence information further comprises the step of:

receiving said updated presence information at said interactive voice response system as dual-tone multi-frequency signals.

17. The method of claim 11, wherein said receiving said updated presence information further comprises the step of:

receiving said updated presence information as speech from said select presentity.

18. The method of claim 11, wherein said receiving said updated presence information further comprises the step of:

receiving said updated presence information as data.

19. The method of claim 11, further comprising the step of:

authenticating said select presentity to said presence server using identity information provided by said select presentity.

20. The method of claim 19, wherein said authenticating further comprises the step of:

authenticating said select presentity using a device identity of a device used by said select presentity to interface with said interactive voice response system.