Method and system for providing customer controlled notifications in a managed network services system
First Claim
1. A method for providing automated fault isolation and recovery services, the method comprising:
- transmitting a notification configuration option to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information;
receiving the notification information, via the browser interface, from the user; and
receiving a notification message from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process, wherein the notification message is transmitted in accordance with the notification information.
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Accused Products
Abstract
An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
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Citations
24 Claims
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1. A method for providing automated fault isolation and recovery services, the method comprising:
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transmitting a notification configuration option to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information;
receiving the notification information, via the browser interface, from the user; and
receiving a notification message from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process, wherein the notification message is transmitted in accordance with the notification information. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An apparatus for providing automated fault isolation and recovery services, the apparatus comprising:
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a processor configured to provide a portal for transmitting a notification configuration option to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information;
a communication interface coupled to the processor and configured to receive a notification message from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process, wherein the notification message is transmitted in accordance with the notification information. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A method for providing automated fault isolation and recovery services, the method comprising:
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creating a workflow event in response to an alarm indicative of a fault within a customer network, wherein isolation and recovery of the fault is performed according to the workflow event;
generating a notification message including information about the customer network during the fault isolation and recovery process; and
communicating with a customer portal configured to transmit a notification configuration option to a browser interface utilized by a user associated with the customer network, wherein the user selects the notification configuration option to input notification information, wherein the notification message is transmitted in accordance with the notification information. - View Dependent Claims (14, 15, 16, 17, 18)
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19. A system for providing automated fault isolation and recovery services, the system comprising:
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a workflow engine configured to create a workflow event in response to an alarm indicative of a fault within a customer network, wherein isolation and recovery of the fault is performed according to the workflow event;
an automation engine configured to generate a notification message including information about the customer network during the fault isolation and recovery process; and
a customer portal configured to transmit a notification configuration option to a browser interface utilized by a user associated with the customer network, wherein the user selects the notification configuration option to input notification information associated with the customer network, wherein the notification message is transmitted in accordance with the notification information. - View Dependent Claims (20, 21, 22, 23, 24)
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Specification