Methods and apparatus for monitoring voice quality on a wireless communication device
First Claim
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1. A method for monitoring voice quality performance on a wireless communication device, the method comprising:
- monitoring, at a wireless communication device, voice data and diagnostic data;
determining, at the wireless communication device, a voice quality score based upon the voice data; and
communicating the diagnostic data and at least one of the voice quality score and the voice quality data to a network device.
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Abstract
Methods and apparatus for providing monitoring of voice quality and diagnostic data related to voice quality on a wireless device. Monitoring thresholds can be implemented that allow for additional precautionary measures and/or further monitoring to occur if a threshold level of voice quality performance is experienced. The results of the voice and diagnostic monitoring can be communicated to the service provider who can then collect, analyze and generate reports to assess and determine quality-related problems experienced by the communication network.
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Citations
46 Claims
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1. A method for monitoring voice quality performance on a wireless communication device, the method comprising:
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monitoring, at a wireless communication device, voice data and diagnostic data;
determining, at the wireless communication device, a voice quality score based upon the voice data; and
communicating the diagnostic data and at least one of the voice quality score and the voice quality data to a network device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer-readable medium for measuring voice quality on a wireless communication device, comprising at least one sequence of instructions, wherein execution of the instructions by a processor causes the processor to perform the steps of:
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monitoring, at a wireless communication device, voice data and diagnostic data;
determining, at the wireless communication device, a voice quality score based upon the voice data; and
communicating the voice quality score and diagnostic data to a network device.
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21. At least one processor device, implemented a wireless communication device, configured to perform the operations of:
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monitoring voice data and diagnostic data;
determining a voice quality score based upon the voice data; and
communicating the voice quality score and diagnostic data to a network device.
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22. A wireless communication device for monitoring voice quality, the device comprising:
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a storage unit operable for storing voice data and diagnostic; and
a voice-monitoring module in communication with the storage unit, the voice-monitoring module operable for determining a voice quality score based upon the voice data and operable for communicating the diagnostic data and at least one of the voice quality score and the voice data to a network device. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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36. A wireless communication device, the device comprising:
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a means for monitoring voice data and diagnostic data;
a means for determining a voice quality score based upon the voice data; and
a means for wirelessly communicating the voice quality score and the diagnostic data to a network device.
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37. A method for analyzing voice quality performance in a wireless communication device, the method comprising:
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receiving, at a network device, voice quality scores and diagnostic data from one or more wireless communication devices;
analyzing the voice quality scores and diagnostic data; and
generating one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data. - View Dependent Claims (38, 39)
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40. A method for configuring the monitoring of voice quality on a wireless device, the method comprising:
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configuring, at a network device, voice monitoring parameters and diagnostic monitoring parameters related to voice monitoring; and
communicating the voice monitoring parameters and diagnostic monitoring parameters to one or more wireless communication devices operable for monitoring voice data and diagnostic data according to the voice monitoring parameters and diagnostic monitoring parameters. - View Dependent Claims (41, 42)
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43. A computer-readable medium for analyzing voice quality performance in a wireless communication device, comprising at least one sequence of instructions, wherein execution of the instructions by a processor causes the processor to perform the steps of:
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receiving, at a network device, voice quality scores and diagnostic data from one or more wireless communication devices;
analyzing the voice quality scores and diagnostic data; and
generating one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.
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44. At least one processor device, implemented in a network device, configured to perform the operations of:
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receiving voice quality scores and diagnostic data from one or more wireless communication devices;
analyzing the voice quality scores and diagnostic data; and
generating one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.
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45. A network device for analyzing voice quality performance in a wireless communication device, the network device comprising:
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a communication module operable for receiving voice quality scores and diagnostic data from the one or more wireless communication devices;
a storage module operable for storing the voice quality scores and the diagnostic data; and
a voice quality report-generating module in communication with the storage module, wherein the voice quality report-generating module is operable for generating one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.
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46. A network device for managing wireless communication device voice quality, the device comprising:
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a means for receiving voice quality scores and diagnostic data from a plurality of wireless communication devices;
a means for storing the voice quality scores and the diagnostic data; and
a means for generating voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.
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Specification