Presence enabled call hunting group

• US 20060252444A1
• Filed: 10/26/2005
• Published: 11/09/2006
• Est. Priority Date: 05/03/2005
• Status: Abandoned Application

• Current Assignee: Alcatel SA (Nokia Corporation)
• Original Assignee: Alcatel SA (Nokia Corporation)
• Inventors: Ozugur, Timucin
• Application Number:
  US11/259,555
• Publication Number:
  US 20060252444A1
• Time in Patent Office: Days
• US Class Current: 455/519
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained

Abstract

A presence enabled call hunting group provides for identification of available terminals in the call hunting group using presence information. Upon receiving a request for a communication session with the presence enabled call hunting group, a call server retrieves the presence information of each terminal in the group of terminals forming the presence enabled call hunting group and the presence information of each presentity associated the terminals in the presence enabled call hunting group from a presence system that aggregates the presence information from multiple presence sources. The call server uses the presence information to identify available presentities and available terminals associated with the available presentities within the call hunting group, and directs the communication session towards one of the available terminals.

Claims

1. A call server for providing a presence enabled call hunting group, comprising:

an interface to a presence system that aggregates presence information indicating the availability of terminals within a group of terminals forming said presence enabled call hunting group and the availability of presentities within a group of presentities associated with said terminals in said presence enabled call hunting group from multiple presence sources, wherein said interface is operable to extract said presence information of said presentites and said terminals associated with said presence enabled call hunting group; and

a call processor connected to receive a request for a communication session with said presence enabled call hunting group, wherein said call processor is operable to identify available ones of said presentities within said group of presentities associated with said presence enabled call hunting group and available ones of said terminals within said group of terminals that are associated with said available presentities from said presence information, wherein said call processor is further operable to direct said communication session to at least one of said available terminals.

2. The call server of claim 1, wherein said group of terminals is associated with a single presentity.

3. The call server of claim 1, wherein said group of terminals is associated with multiple presentities.

4. The call server of claim 1, wherein each of said terminals within said group of terminals is associated with a separate one of said presentities.

5. The call server of claim 1, wherein said communication session is a real-time communication session or a non-real-time communication session.

6. The call server of claim 5, wherein a media of said communication session includes voice, text or multimedia.

7. The call server of claim 1, wherein said presence information received by said interface is filtered using preference information associated with said presentities within said group of presentities and said terminals within said group of terminals.

8. A communication system for providing a presence enabled call hunting group formed of a group of terminals associated with a group of presentities, comprising:

a presence server for aggregating presence information indicating the availability of terminals within said group of terminals and the availability of presentities within said group of presentities from multiple presence sources; and

a call server connected to receive a request for a communication session with said presence enabled call hunting group, wherein said call server is operable to retrieve said presence information of said terminals and said presentities associated with said presence enabled call hunting group from said presence server, identify available ones of said presentities within said group of presentities from said presence information, identify available ones of said terminals within said group of terminals that are associated with said available presentities from said presence information and direct said communication session to at least one of said available terminals.

9. The communication system of claim 8, wherein said multiple presence sources include a calendar application providing scheduling information for said presentities and a telephony application providing status information for use in determining a status of each of said presentities.

10. The communication system of claim 9, wherein said multiple presence sources include a telephony application providing status information for use in determining a status of each of said terminals.

11. The communication system of claim 10, wherein said status for each of said terminals in said group of terminals indicates inactive, active, in use or busy, and said call server determines that one of said terminals in said group of terminals is currently unavailable when said status of said respective terminal indicates inactive or busy.

12. The communication system of claim 8, further comprising:

an interface between said presence server and said call server that is operable to extract said presence information of said presentities and said terminals in said presence enabled call hunting group from said presence server and provide said presence information of said presentities and said terminals in said presence enabled call hunting group to said call server.

13. The communication system of claim 12, wherein said interface is within said call server.

14. The communication system of claim 8, wherein said presence server further maintains preference information for each of said presentities, wherein said presence server is further operable to filter said presence information provided to said call server using said preference information.

15. A method for directing a communication session to a presence enabled call hunting group, comprising the steps of:

receiving a request for a communication session with said presence enabled call hunting group;

retrieving presence information indicating the availability of terminals within a group of terminals forming said presence enabled call hunting group and the availability of presentities within a group of presentities associated with said group of terminals aggregated from multiple presence sources;

identifying available ones of said presentities within said group of presentities from said presence information;

identifying available terminals within said group of terminals that are associated with said available presentities from said presence information; and

directing said communication session to a select one of said available terminals.

16. The method of claim 15, further comprising the steps of:

in response to unavailability of said select one of said available terminals, determining if there are additional ones of said available terminals; and

directing said communication session to one of said additional ones of said available terminals.

17. The method of claim 16, further comprising the step of:

in response to unavailability of each of said available terminals, providing call handling for said communication session.

18. The method of claim 15, further comprising the step of:

in response to availability of said select one of said available terminals, establishing a connection with said select one of said available terminals for said communication session.

19. The method of claim 15, wherein said retrieving said presence information further includes receiving scheduling information for said presentities associated with said group of terminals and status information identifying a status for each of said terminals in said group of terminals.

20. The method of claim 19, wherein said status for each of said terminals in said group of terminals indicates inactive, active, in use or busy, and wherein said identifying said available terminals associated with said available presentities includes determining that one of said terminals in said group of terminals is currently unavailable when said status of said respective terminal indicates inactive or busy.

21. The method of claim 15, wherein said receiving said presence information further includes receiving filtered presence information filtered using preference information associated with said presentities within said group of presentities and said terminals within said group of terminals.