System and method for identifying and managing customers in a financial institution
First Claim
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1. A system for identifying and managing customers comprising:
- a customer login station coupled to a database containing customer information, the customer login station configured to receive customer identification data and customer desired service data from a customer;
a server coupled to the customer login station configured to receive the customer identification data and customer desired service data and assign the customer a position in a queue for a service provider suited to handle the desired service; and
, a display coupled to the server, wherein the display visually indicates a customer'"'"'s position in the queue.
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Abstract
A system and method for managing a customer in a banking institution. The system includes a customer kiosk with biometric device for identifying the customer. The system places the customer in a virtual queue to see a service provider.
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Citations
20 Claims
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1. A system for identifying and managing customers comprising:
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a customer login station coupled to a database containing customer information, the customer login station configured to receive customer identification data and customer desired service data from a customer;
a server coupled to the customer login station configured to receive the customer identification data and customer desired service data and assign the customer a position in a queue for a service provider suited to handle the desired service; and
,a display coupled to the server, wherein the display visually indicates a customer'"'"'s position in the queue. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A customer check-in and management system for a multiple service type institution having multiple physical locations comprising:
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a first customer kiosk having a biometric device at a first service institution location for sequentially servicing a plurality of customers, the customer kiosk configured to obtain customer alphanumeric data and customer biometric data, the customer kiosk further configured to obtain a service type selection from each customer;
a customer database coupled to the first customer kiosk containing customer information;
a computing device coupled to the first customer kiosk and the customer database, the computing device configured to assign each customer a position in a queue for the selected service type; and
,a first display coupled to the computing device wherein the first display visually depicts each customer'"'"'s position in the queue for the selected service type at the first service institution location. - View Dependent Claims (12, 13, 14, 15)
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16. A method of authenticating and managing customers in a multiple service institution comprising the steps of:
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providing a computerized customer station having a biometric device for initial customer identification and service type selection;
requesting alphanumeric customer identification data at the station from a customer;
obtaining biometric data of the customer at the station with the biometric device;
requesting selection of a service type at the station from the customer;
providing the customer a queue position for a service provider at the institution of the service type; and
,displaying the queue position of the customer on a display. - View Dependent Claims (17, 18, 19, 20)
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Specification