Communicating multimedia information to respondent endpoints

• US 20060253531A1
• Filed: 05/03/2005
• Published: 11/09/2006
• Est. Priority Date: 05/03/2005
• Status: Active Grant

• Current Assignee: STA Group, LLC
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Inn, Glenn T., Kalley, Yogesh
• Granted Patent: US 8,402,089 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06F 16/435 Filtering based on additional data, e.g. user or group profiles
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06

Abstract

Communicating information to respondent endpoints includes detecting a trigger event for an incident. The trigger event is related to an incident category for the incident. A rule is identified in accordance with the incident category. The rule specifies one or more processes for responding to the incident. A collaboration session with a first respondent endpoint and a second respondent endpoint is established in accordance with the rule. The first respondent endpoint is associated with a first respondent system, the second respondent endpoint is associated with a second respondent system. Multimedia information is communicated to the first respondent endpoint and the second respondent endpoint according to the rule.

Claims

1. A method for communicating information to a plurality of respondent endpoints, comprising:

detecting a trigger event for an incident, the trigger event related to an incident category for the incident;

identifying a rule in accordance with the incident category, the rule specifying one or more processes for responding to the incident;

establishing a collaboration session with a first respondent endpoint and a second respondent endpoint in accordance with the rule, the first respondent endpoint associated with a first respondent system, the second respondent endpoint associated with a second respondent system; and

communicating multimedia information to the first respondent endpoint and the second respondent endpoint according to the rule.

2. The method of claim 1, wherein communicating multimedia information to the first respondent endpoint and the second respondent endpoint further comprises transmitting a plurality of media streams to the first respondent endpoint and the second respondent endpoint, the plurality of media streams comprising at least one of:

a video stream communicating video information;

an audio stream communicating audio information; and

a data stream communicating data information.

3. The method of claim 1, wherein communicating multimedia information to the first respondent endpoint and the second respondent endpoint further comprises:

launching an application operable to access a data file corresponding to the multimedia information;

accessing the data file using the application to generate the multimedia information; and

sending the multimedia information to the first respondent endpoint and the second respondent endpoint.

4. The method of claim 1, wherein communicating multimedia information to the first respondent endpoint and the second respondent endpoint further comprises:

accessing an application operable to open a data file in order to generate the multimedia information; and

pushing the multimedia information to a first subscriber stub of the first respondent endpoint.

5. The method of claim 1, wherein the rule specifies the first respondent endpoint and the second respondent endpoint.

6. The method of claim 1, wherein:

the rule specifies data to retrieve for the first respondent endpoint and the second respondent endpoint; and

communicating multimedia information to the first respondent endpoint and the second respondent endpoint further comprises;

retrieving the data to generate the multimedia information; and

communicating the multimedia information.

7. A collaboration system for communicating information to a plurality of respondent endpoints, comprising:

an incident command server operable to;

detect a trigger event for an incident, the trigger event related to an incident category for the incident; and

identify a rule in accordance with the incident category, the rule specifying one or more processes for responding to the incident; and

a collaboration server coupled to the incident command server and operable to;

establish a collaboration session with a first respondent endpoint and a second respondent endpoint in accordance with the rule, the first respondent endpoint associated with a first respondent system, the second respondent endpoint associated with a second respondent system; and

communicate multimedia information to the first respondent endpoint and the second respondent endpoint according to the rule.

8. The system of claim 7, the collaboration server operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by transmitting a plurality of media streams to the first respondent endpoint and the second respondent endpoint, the plurality of media streams comprising at least one of:

a video stream communicating video information;

an audio stream communicating audio information; and

a data stream communicating data information.

9. The system of claim 7, the collaboration server operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by:

launching an application operable to access a data file corresponding to the multimedia information;

accessing the data file using the application to generate the multimedia information; and

sending the multimedia information to the first respondent endpoint and the second respondent endpoint.

10. The system of claim 7, the collaboration server operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by:

accessing an application operable to open a data file in order to generate the multimedia information; and

pushing the multimedia information to a first subscriber stub of the first respondent endpoint.

11. The system of claim 7, wherein the rule specifies the first respondent endpoint and the second respondent endpoint.

12. The system of claim 7, wherein:

the rule specifies data to retrieve for the first respondent endpoint and the second respondent endpoint; and

the collaboration server is operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by;

retrieving the data to generate the multimedia information; and

communicating the multimedia information.

13. Logic for communicating information to a plurality of respondent endpoints, the logic embodied in a medium and operable to:

detect a trigger event for an incident, the trigger event related to an incident category for the incident;

identify a rule in accordance with the incident category, the rule specifying one or more processes for responding to the incident;

establish a collaboration session with a first respondent endpoint and a second respondent endpoint in accordance with the rule, the first respondent endpoint associated with a first respondent system, the second respondent endpoint associated with a second respondent system; and

communicate multimedia information to the first respondent endpoint and the second respondent endpoint according to the rule.

14. The logic of claim 13, operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by transmitting a plurality of media streams to the first respondent endpoint and the second respondent endpoint, the plurality of media streams comprising at least one of:

a video stream communicating video information;

an audio stream communicating audio information; and

a data stream communicating data information.

15. The logic of claim 13, operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by:

launching an application operable to access a data file corresponding to the multimedia information;

accessing the data file using the application to generate the multimedia information; and

sending the multimedia information to the first respondent endpoint and the second respondent endpoint.

16. The logic of claim 13, operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by:

accessing an application operable to open a data file in order to generate the multimedia information; and

pushing the multimedia information to a first subscriber stub of the first respondent endpoint.

17. The logic of claim 13, wherein the rule specifies the first respondent endpoint and the second respondent endpoint.

18. The logic of claim 13, wherein:

the rule specifies data to retrieve for the first respondent endpoint and the second respondent endpoint; and

the logic is operable to communicate multimedia information to the first respondent endpoint and the second respondent endpoint by;

retrieving the data to generate the multimedia information; and

communicating the multimedia information.

19. A system for communicating information to a plurality of respondent endpoints, comprising:

means for detecting a trigger event for an incident, the trigger event related to an incident category for the incident;

means for identifying a rule in accordance with the incident category, the rule specifying one or more processes for responding to the incident;

means for establishing a collaboration session with a first respondent endpoint and a second respondent endpoint in accordance with the rule, the first respondent endpoint associated with a first respondent system, the second respondent endpoint associated with a second respondent system; and

means for communicating multimedia information to the first respondent endpoint and the second respondent endpoint according to the rule.

20. A method for communicating information to a plurality of respondent endpoints, comprising:

detecting a trigger event for an incident, the trigger event related to an incident category for the incident;

identifying a rule in accordance with the incident category, the rule specifying one or more processes for responding to the incident;

establishing a collaboration session with a first respondent endpoint and a second respondent endpoint in accordance with the rule, the first respondent endpoint associated with a first respondent system, the second respondent endpoint associated with a second respondent system, the rule specifying the first respondent endpoint and the second respondent endpoint, the rule specifying data to retrieve for the first respondent endpoint and the second respondent endpoint; and

communicating multimedia information to the first respondent endpoint and the second respondent endpoint according to the rule, the multimedia information communicated by;

launching an application operable to access a data file corresponding to the multimedia information;

accessing the data file using the application to generate the multimedia information;

retrieving the data to generate the multimedia information;

pushing the multimedia information to a first subscriber stub of the first respondent endpoint by transmitting a plurality of media streams to the first respondent endpoint and the second respondent endpoint, the plurality of media streams comprising at least one of;

a video stream communicating video information;

an audio stream communicating audio information; and

a data stream communicating data information.