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Communicating multimedia information to respondent endpoints

  • US 20060253531A1
  • Filed: 05/03/2005
  • Published: 11/09/2006
  • Est. Priority Date: 05/03/2005
  • Status: Active Grant
First Claim
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1. A method for communicating information to a plurality of respondent endpoints, comprising:

  • detecting a trigger event for an incident, the trigger event related to an incident category for the incident;

    identifying a rule in accordance with the incident category, the rule specifying one or more processes for responding to the incident;

    establishing a collaboration session with a first respondent endpoint and a second respondent endpoint in accordance with the rule, the first respondent endpoint associated with a first respondent system, the second respondent endpoint associated with a second respondent system; and

    communicating multimedia information to the first respondent endpoint and the second respondent endpoint according to the rule.

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