Graphical user interface (GUI) based call application system

• US 20060253789A1
• Filed: 07/11/2006
• Published: 11/09/2006
• Est. Priority Date: 06/08/2001
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: MCI Incorporated (Verizon Communications Inc.)
• Inventors: Gilbert, Paul D., Santa, Phyllis, Cobb, Dale L.
• Granted Patent: US 8,799,794 B2
• Time in Patent Office: Days
• US Class Current: 715/762
• CPC Class Codes: G06F 2111/02 CAD in a network environment, e.g. collaborative CAD or distributed simulation
• CPC Class Codes: G06F 30/00 Computer-aided design [CAD]
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods

Abstract

An approach for providing self-service call plan application development is disclosed. A graphical system includes a computing system that is configured to cause a graphical user interface (GUI) to be present for automated creation of an application for controlling call flow logic. The application supports a predefined feature set. Additionally, the system includes a database that is coupled to the server and configured to store the application. The server is further configured to determine whether the application is valid and to initiate deployment of the application. The deployment may be performed on a real-time basis.

Claims

1-30. -30. (canceled)

31. A method for developing a call application, the method comprising:

initiating display of a graphical user interface (GUI) that includes,

a create application image for prompting a user for selection of an application, the application including a self-service application for controlling a call flow, and

a status image for providing information on status of testing of the application.

32. A method according to claim 31, wherein the graphical user interface (GUI) further includes a view representing the call flow.

33. A method according to claim 31, wherein the graphical user interface (GUI) further includes a call profile screen corresponding to the call flow, the call profile screen specifying a call profile that provides information about the call flow to generate the application.

34. A method according to claim 33, wherein the call profile includes a runnable profile that automatically converts into the application.

35. A method according to claim 31, wherein the graphical user interface (GUI) further includes an image for indicating that the application is valid in response to successful testing of the application.

36. A method according to claim 31, wherein the application supports a predefined feature set including one of audio play, database access, take back and transfer (TNT), logic branching, logical comparison, call extension, multiple entry points, exits, DTMF (Dual-Tone Multi-Frequency) input, jump, menu routing, recording audio, provisioning audio, manipulating data, or service independent voice recognition.

37. A method according to claim 31, wherein the application is web-based and deployable in real-time.

38. An apparatus for developing a call, the apparatus comprising:

a processor configured to initiate display of a graphical user interface (GUI) that includes,

a create application image for prompting a user for selection of an application, the application including a self-service application for controlling a call flow, and

a status image for providing information on status of testing of the application.

39. An apparatus according to claim 38, wherein the graphical user interface (GUI) further includes a view representing the call flow.

40. An apparatus according to claim 38, wherein the graphical user interface (GUI) further includes a call profile screen corresponding to the call flow, the call profile screen specifying a call profile that provides information about the call flow to generate the application.

41. An apparatus according to claim 40, wherein the call profile includes a runnable profile that automatically converts into the application.

42. An apparatus according to claim 38, wherein the graphical user interface (GUI) further includes an image for indicating that the application is valid in response to successful testing of the application.

43. An apparatus according to claim 38, wherein the application supports a predefined feature set including one of audio play, database access, take back and transfer (TNT), logic branching, logical comparison, call extension, multiple entry points, exits, DTMF (Dual-Tone Multi-Frequency) input, jump, menu routing, recording audio, provisioning audio, manipulating data, or service independent voice recognition.

44. An apparatus according to claim 38, wherein the application is web-based and deployable in real-time.

45. A system for developing a call application, the system comprising:

an input device configured to receive an input from a user; and

a display configured to present a graphical user interface (GUI) that includes,

a create application image for prompting the user for selection of an application, the application including a self-service application for controlling a call flow, and

a status image for providing information on status of testing of the application.

46. A system according to claim 45, wherein the graphical user interface (GUI) further includes a view representing the call flow.

47. A system according to claim 45, wherein the graphical user interface (GUI) further includes a call profile screen corresponding to the call flow, the call profile screen specifying a call profile that provides information about the call flow to generate the application.

48. A system according to claim 47, wherein the call profile includes a runnable profile that automatically converts into the application.

49. A system according to claim 45, wherein the graphical user interface (GUI) further includes an image for indicating that the application is valid in response to successful testing of the application.

50. A system according to claim 45, wherein the application supports a predefined feature set including one of audio play, database access, take back and transfer (TNT), logic branching, logical comparison, call extension, multiple entry points, exits, DTMF (Dual-Tone Multi-Frequency) input, jump, menu routing, recording audio, provisioning audio, manipulating data, or service independent voice recognition.

51. A system according to claim 45, wherein the application is web-based and deployable in real-time.