Communication system and data processing method

• US 20060256935A1
• Filed: 03/27/2006
• Published: 11/16/2006
• Est. Priority Date: 03/29/2005
• Status: Active Grant

• Current Assignee: Valtrus Innovations Limited (f/k/a Dolya Holdco 9 Limited) (Key Patent Innovations Limited)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Taylor, Richard, Tofts, Christopher
• Granted Patent: US 7,633,928 B2
• Time in Patent Office: Days
• US Class Current: 379/88.200
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Embodiments of the present invention relate to a communication system comprising means to process identification data associated with a communication; and means, responsive to the identification data, to access a data base to invoke/execute at least one voice application arranged to provide assistance in relation to at least one program; the data base having been configured to comprise the at least one voice application in response to the at least one program being executable by the user equipment.

Claims

1. A communication system, comprising:

a data base configured to store at least one voice application corresponding to at least one program executable by user equipment, wherein the voice application is arranged to provide assistance in relation to the at least one program;

an identifier configured to process identification data associated with a communication; and

a communication handler configured to cause execution of the at least one voice application from the data base responsive to the identification data processed by the identifier.

2. A communication system as claimed in claim 1 in which the data base is configured to comprise the voice application in response to a known problem associated with the application and in which the voice application provides support in relation to that problem.

3. A communication system as claimed in claim 1 in which the communication is a telephone call.

4. A communication system as claimed in claim 3 in which the identification data comprises at least one of Calling Line Identification Data (CLID), Dialed Number Identification Service attribute values (DNIS), Calling Number Identification (CNI), AIN equipment or services or any other telephony identification data or identification data associated with the user or equipment accessible to, or used by, a user.

5. A communication system as claimed in claim 1 in which the communication comprises a data communication having at least one data packet.

6. A communication system as claimed in claim 5 in which the at least one data packet comprises the identification data.

7. A communication system as claimed in claim 6 in which the identification data comprises network data.

8. A communication system as claimed in claim 7 in which the network data comprises an Internet Protocol address.

9. A communication system as claimed in claim 1 in which the at least one voice application comprising at least one menu option associated with the at least one program.

10. A communication system as claimed in claim 9 in which the at least one voice application comprises a plurality of menu options associated with the at least one program.

11. A communication system as claimed in claim 9 in which the at least one voice application comprises a plurality of menu options;

each option being associated with a respective program of a plurality of programs.

12. A communication system as claimed in claim 9 comprising a plurality of voice applications each comprising a respective menu option;

each voice application being associated with a respective program of a plurality of programs.

13. A data processing method comprising creating, in at least one voice application, at least one menu option associated with at least one program executable by user equipment;

associating user identification data with the voice application to access the voice application in response to receiving the identification data;

the user identification data being derived from communication data associated with the user.

14. A computer-readable medium storing instructions which, when executed by a processor, cause the processor to implement the data processing method as claimed in claim 13.

15. A communication system comprising:

means for processing identification data associated with a communication; and

means, responsive to the identification data, for accessing a data base to invoke/execute at least one voice application arranged to provide assistance in relation to at least one program;

the data base having been configured to comprise the at least one voice application in response to the at least one program being executable by the user equipment.

16. A communication system as claimed in claim 15, wherein the at least one voice application comprises at least one menu option associated with the at least one program.

17. A communication system as claimed in claim 16, wherein the data base is configured to store a plurality of voice applications each comprising one or more respective menu options and each corresponding to at least one program usable by the user equipment.

18. A communication system as claimed in claim 15, wherein the data base is configured to store a list of one or more programs usable by user equipment.

19. A communication system as claimed in claim 18, wherein the list of one or more programs stored in the data base comprises programs indicated to be of interest to the user.