Real-time Professional Communication and Translation Facilitator system and method
First Claim
1. A method and system for use in a global communication network, wherein there are language and culture barriers, for communicating language, cultural, and expert information to a consumer upon request in accordance with preferences of said consumer, comprising the steps of:
- in response to a request from said consumer, a provider invokes a communication service, to facilitate on-demand or scheduled communication with said consumer;
monitoring characteristics of the information generated by said consumer;
said provider facilitates communication by providing any combination of translation into a plurality of languages;
interpretation;
written, spoken, or recorded language;
cross cultural information;
or subject matter expertise;
simultaneously with the communication, said provider services requests made for but not limited to language, cultural or subject matter information generated by said consumer.
1 Assignment
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Accused Products
Abstract
A system and method for providing real-time interpretation, translation, and cross-culture communication expertise for delivery over the global communication and wireless networks, mobile communication devices and kiosks. The system provides an end-to-end global communication and interpretation service for users including registration, listing, profiling, matchmaking, authentication, scheduling, reservation, delivery, billing, feedback, archiving and rating components. Consumers engage the translation/interpretation services of certified language and knowledge experts after communicating their needs in their native language(s) or by selecting translators/interpreters based on profiling and availability. Thereinafter, the real-time event and/or knowledge transfer is delivered over the global communications networks, mobile phones, or kiosks. A method for providing a means for receiving and converting speech into text, then translating the “source” text into a plurality of “target” languages for delivery of translated text and/or speech. A system for implementing a fully-integrated customized global communication platform for enterprises and organizations.
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Citations
14 Claims
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1. A method and system for use in a global communication network, wherein there are language and culture barriers, for communicating language, cultural, and expert information to a consumer upon request in accordance with preferences of said consumer, comprising the steps of:
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in response to a request from said consumer, a provider invokes a communication service, to facilitate on-demand or scheduled communication with said consumer;
monitoring characteristics of the information generated by said consumer;
said provider facilitates communication by providing any combination of translation into a plurality of languages;
interpretation;
written, spoken, or recorded language;
cross cultural information;
or subject matter expertise;
simultaneously with the communication, said provider services requests made for but not limited to language, cultural or subject matter information generated by said consumer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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- 11. The method and system enabling the consumer to request the participation of additional or multiple parties to either provide or receive services.
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13. The method and system wherein a provider of any combination of facilitation of communication, cross cultural information, or interpretation of specific subject matter expertise can be selected by a consumer in advance of the rendering of the service through an automated process whereby the system selects a list of providers based on answers to a questionnaire or pre-set preferences established in the consumer'"'"'s profile including but not limited to language, age, sex, education, location, price, cultural background, etc. or whereby a consumer uses keywords to search for providers with specific expertise and rating levels.
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14. The method and system enabling a consumer of on-demand facilitation of communication, cross cultural information, or interpretation of specific subject matter expertise to rate a service provider via said global communications networks based on the satisfaction of the consumer with a particular service.
Specification