Method and system for handling disputes in an electronic invoice management system
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Abstract
A process for online invoice management is provided. The process includes rendering a service to a customer and generating an invoice for this service. The process also includes making available to the customer an electronic document providing information on the invoice, where the customer can consult this electronic document view a website. The process further includes providing in the electronic document a user interface control operable by the customer, allowing the customer to make an input indicating to the entity that generated the invoice that the invoice is disputed.
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Citations
72 Claims
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1-39. -39. (canceled)
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40. A process, comprising:
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a. rendering a service to a customer;
b. generating an invoice for the service;
c. making available to the customer via a web site an electronic document that provides information about the invoice;
d. providing in the electronic document a user interface control operable by the customer, the user interface control allowing the customer to make an input indicating to an entity that generated the invoice that the invoice is disputed. - View Dependent Claims (41, 42, 43, 44, 45, 46, 47, 48)
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49. A process for performing online invoice management, comprising:
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a. accessing at a customer premises via a computer a web site containing information about one or more invoices for services delivered to the customer by a biller;
b. entering information at the web site via the computer to indicate to the biller that one or more of the invoices is being disputed. - View Dependent Claims (50, 51, 52, 53, 54, 55, 56, 57, 58)
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59. A process for online invoice management, comprising:
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a. receiving at a computer entity located at a biller site data issued from a computer device at a customer site, the data being transmitted to the computer entity at the biller site over a communications network to which the computer device at the customer side is connected, the data being indicative of a request to deliver to the computer device at the customer site over the communications network a data response to the request containing information about one or more invoices for services rendered by the biller to the customer;
b. the computer entity at the biller site generating the data response for transmission to the computer device at the customer site, the data response causing the computer device at the customer side to display via a graphical user interface;
i. the information about the one or more invoices;
ii. a graphical component for accepting an input from an operator at the computer device at the customer side to trigger a dispute resolution event that includes notifying the computer entity at the biller site of a dispute in connection with one or more of the invoices. - View Dependent Claims (60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72)
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Specification