Tracking electronic mail messages

• US 20060259556A1
• Filed: 05/16/2005
• Published: 11/16/2006
• Est. Priority Date: 05/16/2005
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: Auhagen, Gero
• Application Number:
  US11/129,976
• Publication Number:
  US 20060259556A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

A method for tracking email messages may include identifying a user email address associated with a user and providing user email content. An email tracking address that is uniquely associated with the identified user email address or with the user email content may be generated. An email message comprising the user email content may be sent to the user at the identified user email address, such that the email message appears to have been sent from the email tracking address. The email message may be sent in response to a user email message. The email message may be sent as part of an unsolicited distribution of email messages to a plurality of recipients. In the email message, a sent-from or a recipient-on-reply field may be set to the email tracking address.

Claims

1. In a system that receives and sends electronic mail (email) messages to users, a computer program product tangibly embodied in an information carrier, the computer program product comprising instructions that, when executed, perform a method for tracking email messages, the method comprising:

identifying a user email address associated with a user;

providing user email content;

generating an email tracking address that is uniquely associated with the identified user email address or with the user email content;

sending an email message comprising the user email content to the identified user email address, such that the email message appears to have been sent from the email tracking address.

2. The computer program product of claim 1, wherein the email message is sent in response to a user email message received from the user email address.

3. The computer program product of claim 1, wherein the email message is sent as part of an unsolicited distribution of email messages to a plurality of user email addresses.

4. The computer program product of claim 3, wherein the user email content is associated with a marketing campaign.

5. The computer program product of claim 1, wherein providing the user email content comprises receiving input from a human agent, the input specifying a basis for the user email content.

6. The computer program product of claim 1, wherein providing the user email content comprises searching a content component database and selecting a content component therein to include in the user email content.

7. The computer program product of claim 1, wherein identifying the user email address comprises selecting the user email address from a database.

8. The computer program product of claim 1, wherein sending the email message to the user email address such that the email message appears to have been sent from the email tracking address comprises setting at least a sent-from field in the email message to the email tracking address.

9. The computer program product of claim 8, further comprising setting a recipient-on-reply field in the email message to the email tracking address.

10. The computer program product of claim 9, wherein the recipient-on-reply field is fixed and causes a reply to the email message to be delivered to the recipient-on-reply, even if the user attempts to change the recipient-on-reply field.

11. The computer program product of claim 1, further comprising receiving, from the user email address, a reply to the email message and subsequently processing the reply.

12. The computer program product of claim 1, wherein the email tracking address comprises a unique tracking number.

13. The computer program product of claim 1, wherein the email tracking address comprises an alias.

14. The computer program product of claim 1, wherein the email tracking address comprises a generic name.

15. The computer program product of claim 1, wherein the email tracking address is further associated with one or more related email messages.

16. In a system that receives and sends electronic mail (email) messages, a method of tracking email messages, the method comprising:

identifying a user email address associated with a user;

providing user email content;

generating an email tracking address that is uniquely associated with the identified user email address or with the user email content;

sending an email message comprising the user email content to the user at the identified user email address, such that the email message appears to have been sent from the email tracking address.